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Jackson, MS, United States, 2014/02/18 - Bomgar, the leader in enterprise remote support solutions, today announced its Embedded Remote App Support technology has been named a finalist in the 2014 Pink Elephant Innovation of the Year Award - PinkElephant.com.
• Bomgar nominated for Pink Elephant Innovation of the Year for its Embedded Remote App Support technology, which enables remote screen sharing and support for Android and iOS apps.
• The award spotlights IT products or services that have made the greatest contribution in IT service management in the previous 12 months.
Each year, Pink Elephant spotlights IT products or services that have made the greatest contribution in IT service management in the previous 12 months. Bomgar’s technology enables remote screen sharing and support for Android and iOS apps, making it easier for tech support professionals to troubleshoot and fix issues with mobile applications.
Bomgar’s Embedded Remote App Support technology is delivered in a software development kit (SDK) that can be included in any Apple iOS or Android app by the app developer. Once Embedded Remote App Support is enabled, customers and employees can request remote support directly from an Android or iOS app, eliminating phone support and other less efficient methods of troubleshooting.
The Bomgar Remote Support Solution enables organizations to provide support to and from nearly any device or platform, no matter where support reps or end-users are located. Bomgar offers the most comprehensive set of features for remotely supporting smartphones and tablets, including Apple iOS, Android, Blackberry and Windows Mobile devices. Full remote viewing and control functionality is still restricted on some mobile operating systems, including Apple iOS and various Android platforms. Embedded Remote App Support helps alleviate this issue by allowing support professionals to fully access, view, and perform actions remotely within their own apps.
The Bomgar SDK can be configured to enable the following features for support representatives:
• Remotely view the end-user’s screen within your own app
• Perform custom special actions within your app
• View system info specific to your app
• Transfer files to and from your app’s local file store
• Chat with the end-user, including canned messages
“As more and more companies create their own apps for employees and customers, the need to support and train people to use the apps has become a big challenge,” said Troy Harrison, VP of product management, Bomgar. “Our new Embedded Remote App Support technology gives support organizations and vendors the tools they need to fully support their own apps no matter where the end-user is located. Our customers can now offer their end-users support of custom developed applications while leveraging all of the security and collaboration benefits of Bomgar.”
The Bomgar team is at Booth 500 at Pink14, Pink Elephant's annual IT service management conference, demonstrating how Bomgar can improve remote support for any device or application.
Bomgar (bomgar.com) is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore.
Each year Pink Elephant presents must-attend IT Service Management conferences and leadership forums that bring together IT professionals from around the world. Beyond being thoroughly educated and entertained by Commander Hadfield in the general session, Pink14 attendees will have their choice of 14 tracks of over 160 breakout sessions covering a wide array of ITSM subjects.
About Pink Elephant
With a pioneering 30 year history, we are a global leader in ITIL® expert-led consulting and ITSM best-practice education. Pink Elephant (pinkelephant.com) also offers a vast array of products and services, such as business simulation workshops and online implementation tools, to help you meet all your IT and business goals.