SaskTel has partnered with Mitel to provide MiVoice Office to its business customers across Saskatchewan. Designed for small and medium-sized businesses, MiVoice Office is an out-of-the-box communications platform that enables businesses to improve customer service and boost productivity while reducing business costs.
The MiVoice Office solution has been popular with early customers and is now being rolled out broadly to SaskTel’s business customer base. The highly scalable solution supports from two up to 250 employees and more through networking across multiple sites. SaskTel offers local and long-distance services with its MiVoice Office package.
“SaskTel is focused on providing complete solutions to our customers and with the extraordinary growth in small businesses in the province, we now have a solution that is easy to deploy and support, but can still provide features that can help them reduce costs, increase productivity, and improve customer service,” said Stacey Sandison, SaskTel’s Chief Marketing Officer. “We are confident customers will appreciate this product’s unique balance of simplicity and rich business functionality.”
Saskatchewan’s Small and Medium Business Boom
Saskatchewan’s economy is dominated by small business, fueled by continued strength in the agriculture and potash sectors, as well as a record year for oil production in 2012. More than 98% of companies in Saskatchewan employ fewer than 50 staff. MiVoice Office was designed to address the similar requirements small businesses share with larger enterprises, while addressing the incapacity of smaller operations to maintain a full IT or engineering team.
“We work very closely with our partners such as SaskTel to ensure our solutions align with their evolving requirements,” said Dave Johnson, marketing manager for Business Communications at Mitel. “We continue to drive to reduce complexity and cost in our business communications solutions while adding more intuitive features, especially in mobility support which is so critical to enterprises today.”
MiVoice Office (sasktel.com/mivoice) supports the entire workforce with solutions for mobile employees and teleworkers, along with ‘twinning’ and ‘hand-off’ features that allow employees to get every call and switch between devices effortlessly. It has built-in productivity enhancements that empower organizations to add in new functionality as their business grows without requiring a new platform.
Saskatchewan Telecommunications Holding Corporation (SaskTel.com) is the leading full service communications provider in Saskatchewan, with $1.2 billion in annual revenue and over 1.4 million customer connections including over 607,000 wireless accesses, 492,000 wireline network accesses, 250,000 internet accesses and 100,000 Max™ (TV) subscribers. SaskTel offers a wide range of communications products and services including competitive voice, data, internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. In addition, SaskTel International offers software solutions and project consulting in countries around the world. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 4,000 full-time equivalent employees (FTEs).
Mitel® (mitel.com) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel's Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today's dynamic work environment.
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