NewswireToday - /newswire/ -
Manchester, United Kingdom, 2014/01/10 - Noble Systems, a global leader in unified contact centre technology solutions, is hosting a Noble Exchange Breakfast Briefing in conjunction with the CCMA Ireland at The Westin Dublin Hotel on Thursday 30th January - CCMA.ie / NobleSystems.com.
This breakfast briefing is a fast paced, high level overview specifically designed to focus on how contact centres can increase productivity whilst at the same time improve customer service. Delegates will receive an overview of the latest workforce optimisation technology and how this, combined with agent training, can dramatically improve the customer experience. The speakers will be giving concise presentations, using real life examples of ways to improve operations, customer service and ROI.
Our guest speaker, Carolyn Blunt (voted Most Respected Person in the UK Contact Centre Industry by Call Centre Helper readers) will present on her experience within the industry, using examples of ‘under performance’ within contact centres. Carolyn will share how she has personally coached hundreds of agents to improve their sales conversion rates by 50%+ and improve customer experience and brand reputation.
Charlie Snedden of Noble Systems will explain how Workforce Management and Quality Assurance tools can help to manage your business more effectively and improve customer service. The session includes an ROI analysis for using Workforce Management versus spreadsheets or other manual tools for agent scheduling.
Colin Chave, General Manager of Noble Systems EMEA, says: “In this short seminar, delegates will learn how to increase contact centre productivity whilst improving customer service. The event is designed to bring together industry professionals interested in exchanging ideas, networking with peers and gaining a better understanding of this topical issue facing many contact centres today”.
Anyone interested in attending or learning more about the event should visit the event website.
About Noble Systems
Noble Systems (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Sian Ciabattoni on +44 (0)161 772 7100.
About CCMA Ireland
CCMA Ireland (ccma.ie) is the industry association for contact and shared services centres in Ireland. With over 1,500 members this not for profit association promotes best practice within the industry sector. Further information can be found online or by email at info[.]ccma.ie.