NewswireToday - /newswire/ -
Bangalore, Karnataka, India, 2007/02/08 - 24/7 Customer, a premier global provider of business process outsourcing services today announced the launch of its global delivery center, in Northern Ireland, UK. The 500-seater delivery center is the first for 24/7 Customer in UK.
In alignment with the 24/7 Customer "Multi-shore™ global delivery model" this is its seventh global delivery center.
Located in Belfast, the state-of-the-art delivery center will provide integrated customer lifecycle management services in customer interaction, customer intelligence and back office support. This near shore delivery center will primarily focus on providing services and solutions in the telecom, retail, technology and banking/financials sector for clients in Europe.
“We chose Ireland since it has a proven track record of availability of talented workforce, quality work space and the advantages of a near shore. This center will primarily focus on providing business solutions to our client base in Europe and has the capability to support over 18 European languages. With centers in India Guatemala, Philippines and Ireland we have now set up a truly global delivery model. We are confident of exceeding the expectations of our first customer Perlico, an Irish broad based telecommunications and utility service provider,” said P V Kannan, Co-Founder and CEO, 24/7 Customer Inc.
“It is important for us to be able to choose a company that understands our brand and corporate philosophy of delivering the best customer experience, while effectively promoting Perlico’s product. 24/7 Customer with its proven track record of working with large UK brands, customer centric approach and delivering operational excellence consistently was an obvious choice for us,“ said Iain Mac Donald - Chief Executive, Perlico.
Perlico, the leading alternative supplier of fixed line and broadband in Ireland is the first client for the 24/7 Customer Belfast center. Initially the center will operate with over 120 employees, providing sales support on landline, wireless, broadband and narrow band.
In its 6 years of operation, 24/7 Customer has an established presence with 7 global delivery centers in India, Guatemala, Philippines and Northern Ireland reaching out to customers in US, Canada, UK and Australia. 24/7 Customer supports close to 9,000 seats and handles over 6 million transactions per month.
About 24/7 Customer
24/7 Customer (247customer.com) is the first BPO Company that provides integrated customer lifecycle management services through a "Multi-shore™ global delivery model" and is the number one in business performance to 85% of its clients globally. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence.
Founded in April 2000, 24/7 Customer employs over 5500 professionals across its offices in India, US and UK and the seven delivery centers in India, Philippines, Guatemala and Northern Ireland. The facilities support close to 9,000 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 6 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the funding of USD 22 million. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer’s commitment to constantly exceed customer expectations.
24/7 Customer is the only BPO Company to be ranked #4 in Deloitte’s Silicon Valley technology Fast 50 and to be honored with Red Herring 100 Asia for 2006. The company has been ranked as #10 ITeS-BPO company for 2005-06 by NASSCOM, named the best performing global call centre in a book titled ‘The 50 Best Managed Global 0utsourcing Vendors’, a collaboration between Sourcing Magazine and The Black Book of Outsourcing. Early 2006, 24/7 Customer has been ranked #2, worldwide in the Top 10 Best Performing Call Center Firms in the Global Services 100 survey conducted by neoIT and Global Services magazine.
The company has been ranked as #5 Top Call Center across the globe in Business Week’s “Hot players in the offshore outsourcing world” (source: Gartner Inc.). In 2005, 24/7 Customer was featured in New York Times Columnist, Tom Friedman’s “World is Flat”; Rated amongst the Top 5 best contact centers in a survey by neoIT and CMP Media and was also voted as the Best Young company in the services category by TiE, USA.