PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Bomgar Improves Efficiency and Security for IT Service Providers - Bomgar, the leader in enterprise remote support solutions, today announced that more than 340 IT service providers are using its secure remote support solution to provide superior tech support - Bomgar.com
Bomgar Improves Efficiency and Security for IT Service Providers

 

NewswireToday - /newswire/ - Jackson, MS, United States, 2013/12/17 - Bomgar, the leader in enterprise remote support solutions, today announced that more than 340 IT service providers are using its secure remote support solution to provide superior tech support - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Bomgar helps hundreds of IT outsourcers provide superior remote tech support to clients and customers.
• Bomgar’s unique appliance-based remote support solution allows service providers to expand offerings and improve data security for customers.

Whether supporting businesses or individual consumers, Bomgar has enabled these service providers, such as CSC and Plumchoice, to enhance their customer support experience and increase technician productivity.

IT service providers and outsourcers face high customer expectations when it comes to tech support. As systems grow more complex and clients become increasingly mobile, providing support for customers’ various devices and applications is a challenge. To complicate matters further, security requirements are rarely uniform across clients and industries. Bomgar’s unique, appliance-based remote support solution allows service providers to remotely access and fix nearly any of their clients’ devices from laptops to servers to tablets, POS systems and kiosks while maintaining compliance with regulations such as HIPAA and PCI.

JMC IT and NowNerd are two IT service providers that have recently transformed their support offerings with Bomgar.

JMC IT delivers support and expertise to more than 450 clients across the UK, including global brand names in sport and leisure, such as Manchester United FC, Everton FC and Liverpool FC, alongside some of the UK’s fastest growing professional services companies. The SupportCare team at JMC provides everything from incident handling to on-site installation and outsourced IT management.

Prior to Bomgar, JMC IT used a wide variety of different remote access technologies to connect to customer systems on an ad-hoc basis, which was inefficient and created an inconsistent support experience for customers. “One of the main requirements for our new remote access tool was that it would make our team more efficient,” said Steven Pallett, SupportCare manager, JMC IT. “However, any remote access to our clients’ devices and networks had to be both auditable and secure.”

With Bomgar, the support team immediately saw a significant improvement in both service to end users and support staff productivity. “We have streamlined our support performance and reduced the need to visit clients, which means we can do more with the same level of staff resources. From a customer standpoint, we have been able to fix 98 per cent of all incidents remotely. When you consider that we are handling more than 20,000 incidents per year, that’s impressive,” commented Pallett.

JMC IT has also added Bring Your Own Device / Mobile support as part of its overall service offerings, as Bomgar allows them to support a wide range of mobile, tablet and PC devices. Bomgar has also expanded their ability to collaborate securely with both clients and suppliers. Using the Rep Invite feature, JMC can invite third parties to investigate issues with customer IT assets collaboratively while the client remains in control throughout the session. “Secure collaboration is a great opportunity for us to support our clients in a more efficient way, as we can bring together subject experts around a particular topic when they are required.”

NowNerd, headquarted in Beaverton, Oregon, provides IT technical support for consumers and businesses of all sizes. Growing from a company that initially supplied only on-site support for organizations, NowNerd’s business changed dramatically when it contracted with a national retailer to provide remote support as well.
“Before we knew it, we were performing hundreds of thousands of remote support sessions for this client,” said Geoff Turner, CEO of NowNerd. “The retailer originally had us using LogMeIn Rescue as the remote support tool, but we found it had a number of limitations, including difficulty establishing connections to the clients’ systems, the need for technicians to memorize complicated keystroke shortcuts, and limited ability to tailor the tool’s interface to our client’s branding.”

“We wanted to create a dashboard platform that would enhance our technicians’ capabilities and improve efficiencies, as well as offer our customers a turnkey remote support solution that provides an extremely easy experience for their users and can be customized to their specifications,” said Turner. “We knew that LogMeIn Rescue did not have the capabilities we needed to build this new platform, so we began testing several other solutions, including Bomgar.

Having the Bomgar appliance within NerdDeck’s firewall and Bomgar’s use of SSL encryption and authentication controls helped alleviate any PCI compliance concerns that NerdDeck’s clients might have had with regard to credit card transactions. “And our technicians absolutely love how easy it is to establish sessions and troubleshoot using Bomgar. That really solidified the decision for us,” continued Turner. “With Bomgar, we have an enterprise solution that can support us no matter where the business takes us. It is at the foundation of everything we do.”

About Bomgar
Bomgar (bomgar.com) is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 7,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Bomgar Improves Efficiency and Security for IT Service Providers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Bomgar |
Publisher Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Bomgar Corporation / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

Frost & Sullivan Recognizes Silverfort for its New Product Innovation in Authentication and Access Management in Critical National Infrastructure
ADVA Optical Networking Wins Prize for Best Energy Efficiency at SDN NFV World Congress
YASH Acquires Codiant Software Technologies
Municipality of Apex Deploys ADVA ALM for Comprehensive Fiber Monitoring
SBI Holdings, SBI BITS and NEC Commence Joint Demonstration Trial of KYC Operations Using Blockchain Technology
KONE Selects Infosys to Support its IT Transformation
Infosys Wins Three Prestigious Oracle Excellence Awards for Specialized Partner Cloud Services
Mediterranean Bank Goes Live with Infosys Finacle Lending Solution
ISG Vendor Benchmark - Damovo is Leader in the Managed LAN Services Category
Telefónica Germany Uses ADVA FSP 3000 CloudConnect™ in 200G Joint Trial
Infosys Accelerates Private Cloud Adoption with Micro Focus SUSE Openstack Solution
NEC and Hortonworks Expand Partnership to Deliver Distributed Processing Platform for Big Data
Infosys Finacle Partners with ToneTag to Offer Sound-Based Contactless Payments Solution
ADVA Optical Networking Announces Ensemble Connector Wins 2017 Telecoms World Award
RTI and NEC Announce that the SEA-US Submarine Cable is Ready for Service and that the Marine Survey has Begun for A Hong Kong Extension

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)