Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of best-of-breed Unified Communications (UC) software, today announced that its CX-E 8.5 UC platform has completed SIP interoperability testing with BroadSoft’s® BroadWorks® communications application server. CX-E can now interoperate with the BroadWorks platform, delivering the unified messaging, speech recognition, personal assistant and business process integration applications that CX-E is well known for in the market. This interoperability is one of several joint initiatives that AVST is pursuing to accelerate medium and large enterprise adoption of hybrid cloud-based UC solutions.
Hybrid cloud UC deployments a mix of private cloud and public cloud components have recently been getting a lot of market attention. According to a recent Gartner report titled ‘Private Cloud Matures, Hybrid Cloud is Next, ’ nearly three-fourths of large enterprises expect to have hybrid deployments by 2015,1 noted Gartner VP Distinguished Analyst Thomas J. Bittman. AVST’s enterprise class CX-E UC platform has been designed to support telephony switches, email and business applications, on premise and in the public cloud making it an ideal bridge to a full IP cloud communications infrastructure.
“With the sizable and growing percentage of medium and large enterprises looking to deploy UC within a hybrid cloud configuration, it’s imperative that AVST interoperates with BroadSoft to provide our customers with the most flexible options for their approach to UC deployment,” said Tom Minifie, AVST's Chief Technology Officer. “Our CX-E provides the flexibility to support both cloud and premise-based solutions.”
CX-E delivers unified messaging, speech recognition, personal assistant, mobile client, automated attendant, call processing, voicemail, fax, notification and other business process integration regardless of whether other UC components such as telephony, email and business applications reside on-premise or in the public cloud.
The University of North Carolina at Chapel Hill is one of the first AVST customers to deploy the new BroadWorks integration with CX-E as part of its strategic decision to transition its network to a cloud UC environment. For the University, CX-E is enabling the calculated migration of their telephony system to the cloud with all of the same features and functions that students and staff have come to rely on for everyday tasks.
“AVST has made the transition from our existing telephony system an extremely painless experience,” noted Cheri Beasley, Customer Services Manager for the University of North Carolina. “We needed a vendor that could help bridge our communications infrastructure to the future, and AVST’s interoperability with BroadWorks helped us achieve our vision for an IP cloud-based telephony solution.”
“Our customers were impressed as AVST demonstrated its hybrid UC interoperability at our recent BroadSoft Connections users’ conference,” said Leslie Ferry, Vice President, Marketing, BroadSoft. “This interoperability provides our joint customers with the flexibility and simplicity to migrate their selected UC components to the public cloud at their own pace, and then add additional features and services as end-user demand increases.”
1Gartner “Private Cloud Matures, Hybrid Cloud is Next”, by Thomas J. Bittman, September 6, 2013
The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.
AVST (avst.com) delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.
With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners.