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Milford Haven, Pembrokeshire, United Kingdom, 2013/11/21 - The LocksOnline team has spent hours in technical training, learning the features and benefits in order to provide the service and back-up that GM Techtronics requires to support their range of Daitem wireless door intercom systems - LocksOnline.co.uk.
This is part of a continuing drive to give a wider brand awareness and choice to end user customers; it also acknowledges that technically structured and fully trained Internet companies as a valid source for supplying Daitem branded products.
Darrel Walters, CEO of LocksOnline, says “It is great to team up with such a valued brand in the UK. One of the principle drivers for customers buying over the internet is ‘TRUST’. Selling online as a dedicated e-commerce business, one of our founding principles is to provide the same level of service that you would expect if you went into a shop to buy products. Actually learning about the product and making sure of the customers’ requirements that the product is fit for their purpose is an absolute must. Value is not always considered by how cheap a product is, it is about the whole experience and more so the after sales service”.
Mike Dew, Managing Director of GM Techtronics Limited, (sole importer of Daitem branded products) says “It has been good to team up with LocksOnline. Their team has taken well to learning all aspects of the products that we have on offer, I feel that our products can be well supported on the internet by technically structured internet businesses.
We intend to roll out this Charter with other companies that meet the same professional high standards, and knowing that we have excellent in house technical team that is in full support of our resellers’ teams, we will continue to show the quality of Daitem branded Products backed by a 2 year Warranty. All customers can feel confident in the knowledge that they are buying good quality feature rich products, backed by a great service, and technical support when needed”.
LocksOnline do retail to the general public, therefore providing full product support to perhaps someone who may only buy this type of product once is absolutely imperative. The customer needs to feel it is the right choice of product for their needs; this can only be done with product knowledge, understanding how it works and asking your customers the right questions in the first place.
Our ‘TRUST’ policy and customer service team are the very foundation stones of our company.
If you want to know more about the LocksOnline team, please follow the link to our community channel