NewswireToday - /newswire/ -
Manchester, United Kingdom, 2013/11/15 - Noble Systems, a global leader in unified contact centre technology solutions, today announced that Chris Hodges, Senior VP Sales and Marketing, will be a featured speaker at the Contact Centre Management Group’s 2013 Contact Centre Showcase event.
Hodges, a 25+ year veteran of the contact centre and technology industries, will address the conference on Wednesday 20th November in KwaZulu-Natal, to present Best Practices in Contact Centre Operations. He will lead an interactive discussion about strategies for operational excellence, sharing customer experiences and the latest technologies for reaching more right party contacts, improving customer satisfaction and increasing revenue.
“I am excited to be participating in the Contact Centre Showcase this year,” says Hodges. “The CCMG is a strong advocate for advancing the contact centre industry in South Africa, and Noble Systems looks forward to extending our market presence in the area.”
Intuate Group, a preferred Noble Systems partner in the region since 2009, is sponsoring this month’s Contact Centre Showcase events in KwaZulu-Natal and Gauteng. Intuate is a South African owned, integrated solutions specialist that focuses on providing professional, integrated technology and people resources solutions.
As the South African professional association for Contact Centre Managers and Supervisors, the CCMG (ccmg.org.za) is dedicated to providing a forum where organisations and individuals can interact, having a common goal of professional and business development, service excellence, and continuous improvement. CCMG is dedicated to providing information on matters affecting contact centres, including amongst others: industry standards, best practices, product information, templates, tools, training and development, networking opportunities, events on current issues facing the industry, case studies, and award programmes.
About Noble Systems
Noble Systems (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About Intuate Group
Intuate Group (intuategroup.com) is a privately owned, broad based IT company that focuses on providing professional, integrated technology and people resources solutions. Its services encompass the provision of state-of-the-art contact centre solutions, the supply and implementation of best-of-breed IT solutions, as well as IT strategy and consulting. The company is also a partner of choice for business intelligence, project management, the management and support of IT infrastructure specifically storage and server consolidation and the provision of resources. For more information, please contact Nicolette de Wit, +27 11 302-1200.