The contact center industry faces new challenges. Customers now use all their devices (PC, tablet, phone, and smartphone) anytime, anywhere, and whenever they need to contact companies to order, to request, to complain or to suggest.
In face of this new reality, contact centers need advanced technology solutions that are able to unify sales and service through all interaction channels and to offer a single view of each customer history. Altitude Software, a leader in unified customer interaction solutions, will address this crucial business issue during the annual Hungarian call center exhibition Partnering CE Expo 2013.
As main sponsor of Partnering CE Expo, Altitude Software will present its award-winning Altitude uCI customer interaction management suite at Stand D1. The latest version, Altitude uCI 8, enables companies to manage all customer interactions including Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - in one unified environment. Altitude uCI was designed to speed up operations while simplifying the complexity of contact center management. Altitude uCI increases productivity, reduces operational efforts, and, ultimately, reinforces customer satisfaction.
Fabien Frenay, Sales Director Benelux, Central and Eastern Europe at Altitude Software, explains: “Hungary’s economy is fast developing and the country is a great location for organizations considering outsourcing their customer service operations. As a leading vendor in technology solutions for CRM and Business Processes service providers, Altitude Software has a lot to offer. Our participation in Partnering CE Expo expresses our commitment to this market, through strong partnerships with local players, and specific end-to-end solutions offerings that answers the needs of the Hungarian market.”
The Partnering CE business platform and expo is the leading professional event for contact center and CRM professionals in Central Europe. The event gathers and connects suppliers, service providers and purchasers.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.