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Stabio, Ticino, Switzerland, 2013/10/16 - QueueWiz is the first application that let you simulate in real time all call center technical and commercial key aspects - QueueMetrics.com.
By the same passion for precision and measurement that brought you the QueueMetrics Call Center Suite and the WombatDialer, now comes the QueueWiz application.
QueueWiz is a free online application for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents’ engagement, revenue per call and per agent and even hourly margins.
Save your simulation and share it via email or social media.
Swiss, accurate, social and completely free at queuewiz.queuemetrics.com, this simulation offers everything you need to forecast your virtual contact center in a very simple, fast and precise way.
Online you find a tutorial guiding you through the different input fields, and as soon as you insert or change the data the software calculates in real time all the key elements of a real call center.
• Interactive Traffic Intensity Simulation;
• Agents Engagement Time Measurement;
• Wait Times, Call Lengths, Queue sizes and many more details;
• Revenue per Call and per Agent;
• Hourly costs, gross and margin;
• Free of Charge.
Advanced Call Center Software Solutions for the Asterisk PBX. Since 2004, Loway is leading the way in development of advanced software solutions for the Asterisk PBX. With QueueMetrics we set up modern standards for call center performance measurement. WombatDialer is a flexible, easy to use outbound dialing platform.
Our Mission is to put Swiss passion for precision and reliability at your service.
At Loway: our way is your way.