NewswireToday - /newswire/ -
Phoenix, AZ, United States, 2013/10/08 - Aspect Software announced the addition of a new North America channel partner, Total Communications, Incorporated, a regional leader in contact center and workforce communications solutions - Aspect.com.
• Business communications and collaboration technology provider selects Aspect as partner to expand contact center offerings;
• With addition of Aspect Workforce Management and Aspect Social solutions Total Communications will now deliver integrated front and back office solutions;
• Aspect continues to expand reach and competency of indirect channel.
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the addition of a new North America channel partner, Total Communications, Incorporated, a regional leader in contact center and workforce communications solutions. The addition of Total Communications is part of Aspect’s continuing strategy to bolster its global channel presence.
“A thriving channel network is vital in maintaining Aspect’s market leadership and financial growth and adding partner competencies will be a driving force behind delivering even more robust capabilities to the market,” says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect.
“Total Communications has a strong history of designing and implementing IT and Telecommunication solutions for diverse industries so I’m confident Aspect’s workforce management, Aspect Social and our Workforce Optimization platform are strategic additions to their solution portfolio.”
One of the largest privately owned telecommunications companies in the nation, Total Communications focuses on cutting-edge systems that enhance productivity, increase service capacity, provide security and back up, and offer significant ROI. For over 30 years, Total Communications has been dedicated to helping healthcare, biomedical, finance, and manufacturing companies as well as schools and municipalities use technology to increase productivity and profits. Their IT and Telecommunications expertise includes Unified Communications and Collaboration solutions such as telephone systems, carrier services, voice/video/data networks, Internet services, structured cabling and IT services.
“Our customers are not only looking for technology that better addresses their customer contact and workforce management challenges, but there is a recent and pressing need for technology that can integrate social media into the contact center,” said Richard Lennon, CEO of Total Communications. “Our relationship with Aspect and their well-respected name will allow us to grow our business and meet the current and future needs of our customers.”
With the addition of Aspect Social and Aspect’s Workforce Management to its portfolio, Total Communications offers its customers the ability to extend the discipline of the contact center to the social sphere and delivers on the initiative to fully integrate workforce management technology with unified communications.
About Total Communications, Incorporated
Total Communications is a single source for Unified Communications including business telephone systems, managed services, data networks, carrier services, Internet services, network monitoring and IT services. Established in 1980, the company has 5 locations throughout the North East and services businesses across the United States. A recognized leader in Unified Communications, Total is a Cisco Silver Partner with a Master Specialization in Unified Communications and Advanced Specializations in Switching and Routing, Wireless LAN and Security.
Aspect’s fully-integrated solution (aspect.com) unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.