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Written by / Agency / Source: Noble Systems Corporation (NSC)

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Penncro Associates Upgrades its Contact Center Technology with Noble SIPhony Platform from Noble Systems - Penncro Associates Upgrades its Contact Center Technology with Noble SIPhony Platform from Noble Systems - Penncro.com / NobleSystems.com
Penncro Associates Upgrades its Contact Center Technology with Noble SIPhony Platform from Noble Systems

 

NewswireToday - /newswire/ - Atlanta, GA, United States, 2013/10/07 - Penncro Associates Upgrades its Contact Center Technology with Noble SIPhony Platform from Noble Systems - Penncro.com / NobleSystems.com.

   
 
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Leading ARM/CRM enterprise to implement innovative communications platform from global contact center technology leader

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces that Penncro Associates Inc., a premier accounts receivable management organization, is upgrading its existing Noble contact center technology to the evolutionary Noble® SIPhony platform. The advanced platform will afford Penncro a unified software-based communications platform while reducing costs and eliminating inefficiencies.

Penncro Associates is a nationally recognized name in the Accounts Receivables Management and Customer Relationship Management industries. Headquartered in Pennsylvania, with remote contact center locations in Texas, Penncro has over 30 years of experience handling complex consumer relationship management programs that build revenue and loyalty in a seamless, cost effective environment. Noble Systems’ contact center platform delivers tools for agent productivity, campaign management, and quality assurance that give the Penncro a competitive business advantage.

"In upgrading our contact center technology, we went through a due diligence process to re-examine our requirements, including a competitive analysis of vendors," observed Carolynn Horrell, Chief Information Officer at Penncro Associates. "In exploring the range of solutions available, we found that Noble Systems continues to offer the best fit of features, performance, and cost-effectiveness to match our business goals, market strategies, and budget. The Composer Agent desktop offers flexibility to help improve agent efficiency that was unmatched by other products. And by adding Noble’s improved monitoring tools, recording and real-time speech analytics to our upgraded platform, we can develop a more effective call strategy of our customer contacts, but also improve the quality of those interactions. "

"In upgrading our contact center technology, we went through a due diligence process to re-examine our requirements, including a competitive analysis of vendors," observed Carolynn Horrell, Chief Information Officer at Penncro Associates. "In exploring the range of solutions available, we found that Noble Systems continues to offer the best fit of features, performance, and cost-effectiveness to match our business goals, market strategies, and budget. The Composer Agent desktop offers flexibility to help improve agent efficiency that was unmatched by other products. And by adding Noble’s improved monitoring tools, recording and real-time speech analytics to our upgraded platform, we can develop a more effective quality calling strategy of our customer contacts, but also improve the quality of those interactions."

About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.

About Penncro Associates, Inc.
Penncro Associates (penncro.com) is a nationally recognized name in the Accounts Receivables Management, and Customer Relationship Management industries. The Penncro Team is innovative at engineering effective solutions, optimizing the balance between risk and return and maintaining the highest levels of integrity which comes from over 30 years of experience. Penncro is an active member of the American Collectors Association (ACA), Mortgage Banker Association (MBA)) and a certified member of the Women Business Enterprise National Council (WBENC). Penncro is licensed by the collection services boards in all required states and municipalities. Penncro maintains the highest security standards in the industry and is compliant with SSAE16 Type II, PCI (Payment Card Industry Standards), ISO 27001 and ISO 27002.

 
 
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Written by / Agency / Source: Noble Systems Corporation (NSC)

 
 

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Penncro Associates Upgrades its Contact Center Technology with Noble SIPhony Platform from Noble Systems

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Publisher Contact: Lee Allum - NobleSystems.com 
404-851-1331 x538 lallum[.]noblesystems.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Noble Systems Corporation (NSC) securities in any jurisdiction including any other companies listed or named in this release.

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