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Auditing & Research Firm HorMart Reveals Results of its Web Hosts’ Customer Support Survey - While 16% of the web hosts met excellent customer support standards, another 46% of the web hosts were unable to deliver an effective help
Auditing & Research Firm HorMart Reveals Results of its Web Hosts’ Customer Support Survey

 

NewswireToday - /newswire/ - Brno, Czech Republic, 2007/02/01 - While 16% of the web hosts met excellent customer support standards, another 46% of the web hosts were unable to deliver an effective help.

   
 
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The research targeted 50 major web hosting companies from all five continents. Testing email requests were sent during November 2006. Incoming responses from the web hosts were then assessed according to five-point scale together with the response time determination.

The following ranking shows the web hosts that reached the best average response quality:

web host | response quality | response time

1. MochaHost | 5.00 | 0 hours 24 mins
2. Intermedia.NET | 5.00 | 3 hours 31 mins
3. NetRegistry | 5.00 | 5 hours 52 mins
4. HostMySite | 4.66 | 0 hours 14 mins
5. CrystalTech | 4.66 | 0 hours 15 mins
6. DiscountASP.NET | 4.66 | 4 hours 14 mins
7. WebFusion | 4.66 | 6 hours 52 mins
8. Inweb Networks | 4.66 | 11 hours 40 mins
9. HostGator | 4.33 | 0 hours 52 mins
10. Website Source | 4.33 | 1 hours 24 mins

How fast did the web hosts reply to the testing e-mail questions? Only 12 percent of them answered to each testing email with the average response time below one hour. Some 8 percent of web hosting providers needed more than 24 hours in order to respond to the testing emails.

Company HorMart (HorMart.eu), based in Brno, Czech Republic, has focused in the web hosting industry since 2000. HorMart, a privately held service and market analyst company, has been successful in providing performance improvement tools for leading web hosting providers.

 
 
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Written by / Agency / Source: HorMart

 
 

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Auditing & Research Firm HorMart Reveals Results of its Web Hosts’ Customer Support Survey

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Publisher Contact: Jan Horna - HosTest.net 
+420 777 233966 info[.]hostest.net
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any HorMart securities in any jurisdiction including any other companies listed or named in this release.

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