Based on its recent analysis of the customer experience management (CEM) market, Stratecast | Frost & Sullivan recognizes Alcatel-Lucent with its 2013 Global Award for Product Leadership in Customer Experience Management (CEM). Alcatel-Lucent's strategic acquisition of Motive has allowed it to offer specialized CEM capabilities by marrying Alcatel-Lucent's strong networking and operations/business support systems (OSS/BSS) solutions with Motive's industry-leading CEM.
Although other competing vendors do provide end-to-end CEM solutions, none match the breadth or depth of Alcatel-Lucent's offering. However, Alcatel-Lucent also offers specific and intensive services in a market space where other broad-based CEM providers cannot compete: video quality of experience (QoE). Although the company is not the revenue leader in this segment, it is fast closing the gap by offering operators a broad-based approach, instead of offering more technology customers have to integrate themselves.
"Alcatel-Lucent's focus on the end user instead of the network perfectly complements the inside-out service assurance systems that operators already have," said Jeff Cotrupe, Global Program Director, Big Data & Analytics (BDA), Stratecast | Frost & Sullivan.
"Alcatel-Lucent's long-standing status as a leader in both wireline and wireless networking, as well as in communications software, made it imperative to choose a worthy company for acquisition," said Cotrupe. "Motive fit the bill, and the acquisition has paid rich dividends for Alcatel-Lucent." One of its value-added offerings is Motive ServiceView for Mobile, which combines device activation, customer care, and Big Data analytics to deliver an outstanding mobile experience.
Stratecast | Frost & Sullivan presents this award to the company that has demonstrated innovation in product features and functionality that provides enhanced quality and higher value to customers. The award recognizes the rapid acceptance such innovation finds in the marketplace.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Alcatel-Lucent (alcatel-lucent.com) is at the forefront of global communications, providing products and innovations in IP and cloud networking, as well as ultra-broadband fixed and wireless access to service providers and their customers, enterprises and institutions throughout the world.
Underpinning Alcatel-Lucent in driving the industrial transformation from voice telephony to high-speed digital delivery of data, video and information is Bell Labs, an integral part of Alcatel-Lucent and one of the world’s foremost technology research institutes, responsible for countless breakthroughs that have shaped the networking and communications industry. Alcatel-Lucent innovations have resulted in the company being recognized by Thomson Reuters as a Top 100 Global Innovator, as well as being named by MIT Technology Review as amongst 2012’s Top 50 "World’s Most Innovative Companies". Alcatel-Lucent has also been recognized for innovation in sustainability, being named Industry Group Leader for Technology Hardware & Equipment sector in the 2013 Dow Jones Sustainability Indices review for making global communications more sustainable, affordable and accessible, all in pursuit of the company’s mission to realize the potential of a connected world.
With revenues of Euro 14.4 billion in 2012, Alcatel-Lucent is listed on the Paris and New York stock exchanges (Euronext and NYSE: ALU). The company is incorporated in France and headquartered in Paris.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion | Join Us: Join our community | Subscribe: Newsletter on "the next big thing" | Register: Gain access to visionary innovation.
P: 613-222-0960 - E: greg.owens[.]alcatel-lucent.com.
P: 405-844-6827 - E: mark.hudson[.]alcatel-lucent.com.