In a market where technology continually disrupts the way companies and customers relate, to be able to effectively unify customer interactions across all communication channels, and continuously tune operations to respond to change, are key issues for contact centers.
Altitude Software, a leader in unified customer interaction solutions, will spotlight these issues and showcase the latest release of the award-winning Altitude uCI customer interaction management suite at the Call Centre & Customer Management Expo - the most comprehensive marketplace of industry players in the UK.
Altitude Software will have a range of technical and business experts on hand to answer questions, share best practices, and demonstrate how contact centers can achieve effective unified management of communication channels (phone, email, chat, social media, ) in a single platform, and deliver maximum value in a wide range of operational situations.
Experience the magic, get lucky, fly, and take home a valuable report!
At Stand C22 - right next to the networking lounge - visitors can also experience some magic from the hand of internationally renowned magician Greg Williamson, get in a prize draw for a champagne balloon ride, and get a copy of the European Contact Centre Benchmark findings for the UK and Irish contact center industry.
The Call Centre & Customer Management Expo is a bustling two-day event which occurs annually in the heart of London and an absolute must for any contact center and customer service professional. It is the perfect opportunity to network with industry peers, learn from the experts at the top of their game and see technological developments from over 500 exhibitors firsthand.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.