Verint® Systems, Inc. today announced a global partnership with Badgeville. Incorporating Badgeville’s specialized and sophisticated gamification capabilities to the market-leading Impact 360® Workforce Optimization™ (WFO) software suite, Verint customers can benefit from powerful engagement mechanics, gamification solutions and behavior analytics designed to help motivate and drive employee performance.
Many companies are increasingly focused on driving positive experiences for both employees and customers, and are turning to gamification to address the customer experience and employee engagement. Verint’s software helps organizations use the voice of the customer to drive operational excellence for global contact centers, branch and back-office operations, marketing and customer experience, and financial compliance. Today, a growing number of companies are using Impact 360 to support their business gamification initiatives which reinforces Verint’s announcement from earlier this year. This is achieved through a variety of sophisticated game mechanics and feedback loops, such as points, badges, scoreboards and leaderboards, as well as the advanced ability to track high-value behaviors and reward these in the form of missions for employee levels. This ultimately helps improve quality, productivity and employee engagement.
The partnership with Badgeville, which commenced earlier this year, further reinforces Verint’s approach to driving and supporting employee engagement, company goals and customer care. Badgeville’s Behavior Platform helps enable businesses to add proven game mechanics to motivate high-value employee and customer behavior across websites, online communities, mobile and enterprise applications. Verint customers will now have access to Badgeville’s advanced, real-time engagement capabilities that can encourage specific behaviors and achieve targeted customer experience and enhanced revenue goals.
“Our customers are looking for more ways to engage a new generation of employees through collaboration to improve performance, compliance and overall satisfaction,” says Chris Zaske, global vice president, enterprise workforce optimization, Verint Enterprise Intelligence Solutions™. “By partnering with Badgeville, our customers can capitalize on the correlation between engaged, motivated and high-performing employees and the delivery of better customer experiences and stronger sales results.”
The move to drive more competitive and engaging customer care environments is further validated by the analyst community. According to research firm Gartner,“Gamification is a powerful tool to engage employees, customers and the public to change behaviors, develop skills and drive innovation.” The firm also states,“By 2015, 40% of Global 1000 organizations will use gamification as the primary mechanism to transform business operations.”2
“Studies have shown that engaged employees are more productive and provide higher value to their respective businesses,” adds Kevin Akeroyd, senior vice president, field operations, Badgeville. “Verint is a clear market leader in providing the future of performance management solutions to its global customer base today.”
Thousands of organizations around the world rely on Verint WFO solutions to help increase customer satisfaction and loyalty, enhance products and services, reduce operating costs, and drive revenue and competitive advantage.
Badgeville (badgeville.com), a global gamification and behavior management leader, enables companies in every industry to increase high-value user behavior. World-class businesses in more than 20 countries use Badgeville's Behavior Platform to increase customer loyalty, user engagement, and employee performance across an organization's websites, mobile apps and enterprise applications. With over 200 customers, Badgeville brings Game Mechanics, Reputation Mechanics, and Social Mechanics to industry leaders and innovators including Deloitte, Oracle, Citrix, Autodesk, Bell Media, NBC, Universal Music, VMware, and more. Founded in 2010, Badgeville is based in Redwood City, Calif., and has offices in New York and Europe.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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1, 2 Gartner, Gamification: Engagement Strategies for Business and IT, November 20, 2012