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HCL Technologies Selected by Direct Energy for Customer Care Operations - Direct Energy, a leading energy and energy services company in North America, reached an agreement with HCL Technologies to implement and manage its residential billing and customer care operations in the Alberta market - HCLTech.com
HCL Technologies Selected by Direct Energy for Customer Care Operations

 

NewswireToday - /newswire/ - Sunnyvale, CA, United States, 2013/09/04 - Direct Energy, a leading energy and energy services company in North America, reached an agreement with HCL Technologies to implement and manage its residential billing and customer care operations in the Alberta market - HCLTech.com.

   
 
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The underlying solution will leverage a variety of leading technologies, including multiple technologies from SAP. HCL will provide infrastructure hosting, application management and business process services.

The agreement is an outcome based model which includes efficiencies gained through customer-focused self service channels. This will enhance delivery on current and future customer expectations while providing new capabilities to strengthen customer retention and acquisition. In addition, optimization initiatives are expected to reduce overall operating costs for Direct Energy.

“In the Alberta market, regulators and customers seek enhanced service standards. With HCL, we have a provider who understands the complexities of our business with a record of running large scale retail business operations in such markets,” said Steven Murray, President, Direct Energy Residential. “We are impressed with HCL’s service delivery model, industry experience and leadership in this area.”

“As a market leader, Direct Energy, is focused on continuous improvement in delivering customer service in an environment of maturing customer expectations. HCL will drive cost savings for Direct Energy’s customers within evolving regulatory regimes, based on its domain expertise and experience of having executed several such transformational projects in the past,” said Todd Crandall, Executive Vice President, Public Services & Emerging Industries, HCL Technologies.

HCL (hcltech.com), recognized by industry analysts and key solution vendors, is a provider to leading energy and utilities companies across the globe, providing innovative technology solutions and complete business transformation. With its proven tools, implementation methodologies and advanced technologies, HCL has earned the reputation of being the first in the market to implement innovative solutions at lower risk.

 
 
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Written by / Agency / Source: HCL Technologies Ltd

 
 

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HCL Technologies Selected by Direct Energy for Customer Care Operations

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Publisher Contact: Ajay Davessar - HCL.com 
+91 96 50122336 ajay.davessar[.]hcl.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any HCL Technologies Ltd securities in any jurisdiction including any other companies listed or named in this release.

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