Unified contact center solutions provider presents upgrade to its intuitive management portal
Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the release of Noble® Maestro 7.3, an update of Noble Systems’ flagship offering for contact center management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows.
Key enhancements and features include:
• Enhanced Area Code Management Improved interface for the Area Code Updater utility and the ability to view available changes from the area code update service before committing them to the database;
• Improved ANI Broadcast Flexibility Noble’s Patented ‘Roaming ANI’ technology uses Dynamic Caller ID displays to tailor the message based on attributes within the individual customer record;
• Upgraded List Management Enhanced list building tools allow filtering of individual alternate phone numbers within a customer record for more granular dialing control;
• Enriched Compliance Increased controls for customizing dialing filters to manage compliant contacts for phone type, maximum attempts, timezones, etc.
“The Noble Maestro manager portal is the heart of our premise and cloud-based contact center platforms, and the functionality and flexibility that it affords our users is one of the key benefits of our system. The intuitive design and ease of use continue to put Maestro at the top of our clients’ lists of favorite features and give them a significant business advantage in managing their communications programs,” says James K. Noble, Jr., President and CEO of Noble Systems. Learn more about Noble Maestro.
Some features or functionality of Maestro 7.3 may be separately licensable products or may have software dependencies that require updates to other parts of the Noble Solution Suite.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.