NewswireToday - /newswire/ -
Boulder, CO, United States, 2013/08/27 - Vonetix 7 Voice, a Gold Systems product, has been chosen by Microsoft self-service Customer Service as a new platform for development - GoldSys.com.
Gold Systems, a Microsoft Corp. Gold Certified Partner specializing in Unified Communications and speech recognition technology, has delivered its Vonetix 7 Voice platform to Microsoft IT. Vonetix 7 Voice will serve as the new platform for Microsoft to develop many of its voice self-service applications, which serve Microsoft customers calling for support on a wide array of Microsoft products and services.
Vonetix 7 Voice makes it easy for customers to contact Microsoft, and provides the same great experience customers expect from Microsoft products. By deploying Vonetix 7 Voice as the UC application and IVR platform for these applications, Microsoft now takes advantage of faster application deployment life cycle on a voice self-service platform running on its Microsoft Lync product line.
Gold Systems CEO Terry Gold said,“We have been working for Microsoft IT, the company’s internal information technology organization, for many years creating software that makes it easier for Microsoft customers, partners and employees to get support by calling 1-800-Microsoft and other support numbers. We are thrilled to now be delivering the Vonetix 7 Voice platform alongside the existing Unified Communications applications.”
Vonetix 7 Voice is a platform that can scale and flex to meet future needs such as multi-modal communications including Instant Messaging, web chat and video conferencing. Vonetix 7 Voice helps improve the experience and efficiency of the business processes used by customer service agents and leveraging Microsoft Lync for CTI/Screen-Pop capabilities as calls are transitioned from the IVR to the contact center thus creating a more responsive customer service experience. Included in Vonetix 7 Voice is Application Builder, a new tool that makes it easier for customers to create their own self-service applications. This, plus the lack of license fees for third-party speech engines, make Vonetix 7 Voice very cost effective.
Microsoft IT is planning to migrate all of its existing voice self-service applications running on Microsoft Speech Server today to V7V, which is based on Microsoft Unified Communications Managed API 4.0, making it easy to integrate with Microsoft Lync.
Beginning in 2004, Gold Systems was one of the first Microsoft Gold Certified partners to work on the original Microsoft Speech Server platform.
"Using the considerable expertise we obtained working in the speech IVR market, we created a modern, voice self-service platform that integrates fully with Microsoft Lync. It’s been a great opportunity to deliver this solution to Microsoft," noted Gold Systems Chief Technology Officer, Bo Molai.
With over 22 years in business, Gold Systems (goldsys.com) improves the way customers and employees access information by bridging the gap between voice and data networks, creating software that helps people communicate more effectively, efficiently, and with the most cost-effective solution.