• Voxeo’s flexible, unified deployment platform is the nucleus of Aspect’s expanding IVR and cloud capabilities;
• Live demo shows how joint Voxeo/Aspect solution ensures seamless handover from self-service to live assistance.
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, and Voxeo, the leading provider of Unlocked Communications™ solutions and now an Aspect company, will debut for the first time as an integrated company at SpeechTEK, CRM Evolution and Customer Service Experience Conference taking place August 19-21, 2013 at the Marriott Marquis in New York City. Aspect recently acquired Voxeo in July to deliver end-to-end solutions for both self-service and agent-assisted customer interactions, on premise or in the cloud.
Voxeo is a Diamond Sponsor at this year’s event, and executives from both companies will be on hand to discuss the recent acquisition, product integration and to provide demos of how Aspect and Voxeo are uniquely addressing the needs and demands of today’s always-on, always connected, omni-channel customer.
The company’s featured demo at SpeechTEK shows how Voxeo’s leading multi-channel self-service platform, Voxeo CXP Pro, seamlessly operates with the Aspect Unified IP contact center, including CTI (Computer Telephony Integration) and attaches data gathered in the IVR or mobile app to the call so that the contact center agents get a screen pop of relevant information ensuring seamless handover from self-service to live assistance.
“In less than 30 days after Aspect acquired Voxeo, our solutions are already working together to provide a seamless interaction of Voxeo and Aspect UIP platforms,” says Jim Freeze, chief marketing officer of Aspect. “This solution gives our customers flexible deployment choice across the cloud or on-premise, easy CTI capabilities, and the richest IVR feature set in the market today.”
Each company brings unique and complementary technologies to this revolutionary relationship. Voxeo CXP, formerly known as VoiceObjects™ delivers multi-channel, mobile self-service and communication-enabled proactive outbound services in three deployment options, including cloud, on-premise and hybrid. Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. With Aspect and Voxeo combined, the world's most demanding contact centers can now seamlessly align their people, processes and touch points.
The Voxeo and Aspect team will be in Booth #501 at the SpeechTEK, CRM Evolution and Customer Service Experience Conference. To schedule a one-on-one meeting, email Samantha Johansen (Samantha.Johansen[.]aspect.com). To register, use the Voxeo VIP code, VIPVOX to receive 25% off the conference registration or a free Expo Hall pass.
Aspect’s (aspect.com) fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
Voxeo (voxeo.com), an Aspect company, removes the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving fueled by an obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100.