• Top analyst firm names Bomgar the market share leader for enterprise clientless remote support software based on 2012 revenues.
• Bomgar is the number one provider of clientless remote support software for companies with 1,000 or more employees.
Bomgar, a leading provider of secure remote support solutions, today announced that it has been ranked number one in the enterprise clientless remote support software market in IDC’s Worldwide Clientless Remote Support Software 2012 Vendor Shares: Top 6 Market Share Leaders report. The report analyzes and compares the top remote support software vendors by revenue-based market share, concluding that Bomgar has the most market share among companies with 1,000 or more employees. In the overall clientless remote support software market, Bomgar was the fourth ranked vendor with 12.8 percent share of the worldwide market in 2012. IDC found that the remote support market grew by more than 16 percent from 2011 to 2012, driven in part by the massive rise in tablet and smartphone technologies as well as the increasing mobility of today's workforce. Bomgar significantly outpaced the market, growing revenue by more than 34 percent and overall market share by 16.3 percent last year.
The Bomgar Remote Support Solution enables thousands of organizations worldwide to provide technical support to and from nearly any device or platform, no matter where support representatives or end-users are located. Using Bomgar, IT service desks, customer support centers and MSPs can securely access and fix all of their systems, from remote desktops and laptops to servers and switches to smartphones and tablets.
“Bomgar continues to have a singular focus on technology support organizations serving either internal or external customers,” said Rob Brothers, IDC analyst. “The company continues to improve and enhance its support solution offerings, by listening to its customers and focusing on enterprise and government-class clients, as well as on providing remote support solutions for service desks and customer support organizations. IDC believes that this singular focus will appeal to customers that are mainly interested in enterprise-grade support solutions.”
The IDC report states,“As the consumerization of IT continues to gain momentum over the next several years, IT professionals will be asked to support new device types. The challenge for vendors building these solutions is the sheer number of device types and operating systems in the mobile ecosystem.” Bomgar addresses this challenge with a multi-platform structure that allows support technicians to use one, centralized solution to support nearly any type of device or operating system. The Bomgar Remote Support Solution is uniquely designed for the security, scalability and efficiency requirements of enterprise companies, providing large organizations with capabilities far beyond simple screen sharing and control.
• In regards to security, Bomgar’s software is deployed within a physical or virtual appliance, includes 50+ support representative permissions, and captures a comprehensive audit trail and video recording of every support session, providing the highest levels of security and compliance when supporting end-users both inside and outside the firewall.
• Bomgar’s scalable architecture and concurrent licensing model make it easy and cost-effective for global organizations to provide 24/7 support to end-users around the world.
• The Bomgar solution also features an integrated chat tool and the ability for representatives to collaborate with each other and external vendors within a support session, greatly increasing efficiency and information sharing.
• Finally, Bomgar offers pre-built integrations with the leading IT Service Management vendors including ServiceNow, BMC, Cherwell, HP, Dell KACE and more to streamline the support process and ensure all support activity is captured in a single location.
“We continue to see rapid growth in the remote support market as Enterprises struggle to support more distributed, technology-enabled workers and customers,” said Joel Bomgar, founder and CEO, Bomgar. “Over the past decade, we’ve focused on the unique needs of large tech support organizations who have to worry about things like security, supporting global end-users, BYOD, and so on, resulting in a solution that goes far beyond screen-sharing and remote control to significantly improve the tech support experience. This report validates Bomgar’s position as the leader in providing enterprise remote support solutions that make tech support more efficient, more effective, more secure, and more enjoyable.”
For a free excerpt of IDC’s Worldwide Clientless Remote Support Software 2012 Vendor Shares: Top 6 Market Share Leaders report, please visit bomgar.com/compare.
Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 7,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.