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Mumbai, Maharashtra, India, 2013/07/17 - WNS won the Gold for the ‘Best in Customer Service’ awards at the recently concluded APAC Contact Center World 2013 awards in Singapore - APAC2013.org / WNS.com. NYSE: WNS
WNS Global Services won the Gold for the ‘Best in Customer Service’ awards at the recently concluded APAC ContactCenterWorld 2013 awards in Singapore. The Travelocity operations at WNS won this award for its best practices and achievements in the domain of customer service. The Gold medal winners will now go on to represent their respective companies and nations in the Global Awards to be held in November 2013 at Las Vegas.
The award was given by the ContactCenterWorld a global association for contact center best practices and networking at the awards gala dinner which hosted 200 attendees representing the best contact centers in the entre Asia Pacific region.
Over the years the annual awards and conference has attracted thousands of entrants and in 2013 over 50 nations put their best forward in what has been dubbed the Olympics for the contact center world! Delegates at the conference were treated to world class presentations covering virtually all aspects of running a contact center from Leadership to Customer Service, from Workforce Planning to Training.
Manish Kumar, General Manager - Operations and Raj Verma, General Manager -Quality represented WNS in showcasing the presentation for the category of ‘Best in Customer Service’.
WNS (Holdings) Limited (wns.com) is a leading global business process outsourcing company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics and Healthcare and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions, research and analytics and industry specific back office and front office processes. As of March 31, 2013 WNS had 25,520 professionals across 31 delivery centers worldwide including Costa Rica, India, Philippines, Poland, Romania, South Africa, Sri Lanka, United Kingdom and the United States.