PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Frost & Sullivan Lauds Interactive Intelligence for Product Leadership in the South African Hosted Contact Centre Market - The company's outstanding product portfolio and intuitive strategies help it to edge out established market players (Nasdaq: ININ) -
Frost & Sullivan Lauds Interactive Intelligence for Product Leadership in the South African Hosted Contact Centre Market


NewswireToday - /newswire/ - Cape Town, South Africa, 2013/07/15 - The company's outstanding product portfolio and intuitive strategies help it to edge out established market players (Nasdaq: ININ) -

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Based on its recent research on the hosted contact centre market, Frost & Sullivan presents Interactive Intelligence with the 2013 South African Frost & Sullivan Award for Product Leadership. The company has leveraged its global pedigree, unmatched range of product functionality, and highly innovative solutions set to become a trusted partner for enterprises in the hosted contact centre space.

Interactive Intelligence's world-class contact centre platform offers customers access to a full suite of multi-channel contact centre, unified communications, and business process automation features. The company's product functionality is the most comprehensive in the market, with its competitors typically having to rely on third-party solutions for extra functionality.

"To address customer challenges stemming from South Africa's bandwidth constraints and the resulting hesitation in adopting hosted contact centres, Interactive Intelligence has developed different deployment models for South African customers," noted Frost & Sullivan Information & Communication Technologies Industry Analyst Ishe Zingoni. "Under its unique, configurable ‘Local Control' model, customers can opt to deploy the hardware device on their premises as opposed to a fully hosted service. This allows voice traffic, recordings and other sensitive data to remain on the premises while call control and other intelligence software reside in a hosted environment. Since voice traffic is bandwidth-intensive, this model enables bandwidth optimisation, and hence cost control."

Another key source of customer value addition for Interactive Intelligence lies in the ability of its solutions to easily integrate with existing systems. This is because the company's products are based on open standards SIP and soft-based solutions. Since the company strives to be ahead of its peers, 90 per cent of its products are cloud-ready, and all newer modules are ready for both cloud and premise setting.

"Interactive Intelligence offers a clear migration path for contact centres, where they could start off in the cloud and move to the premise environment when ready, without suffering disruptions or data losses," observed Zingoni. "Interactive Intelligence is one of the few companies in the market offering both cloud and premise systems, and a seamless migration between the two. It also offers integration with social media and extension onto mobile platforms as both channels are gaining prominence in South Africa as contact channels."

According to Frost & Sullivan research, there is currently a strong market perception that Interactive Intelligence's solutions were truly meant for the hosted environment, as opposed to its rivals' rigid, un-adaptable product sets. This has aided the company in quickly supplanting established players. Interactive Intelligence also has a reputation for quality, reliability and security of its solutions through its multi-instance hosting architecture.

"The company provisions virtual machines where each client runs on a separate virtual instance of the application; this differs from the more prevalent multi-tenant architecture where tenants reside on a shared software instance," explained Zingoni. "This architecture allows for improved integration capabilities and the minimisation of the risk that other customers will impact on performance."

Interactive Intelligence's route to market in South Africa currently involves partnerships with leading ICT service providers MTN Business and 1Stream. While MTN Business offers a viable avenue to large, high-end customers, 1Stream already has a formidable presence in the small to mid-markets. These partners offer Interactive Intelligence strong platforms for growth across the key segments.

In recognition of its achievements, Frost & Sullivan is proud to present Interactive Intelligence with the 2013 Product Leadership Award in the South African hosted contact centre market. Each year, Frost & Sullivan presents this award to the company that has demonstrated innovation in product features and functionality that provides enhanced quality and higher value to customers. The award recognises the rapid acceptance such innovation finds in the marketplace.

Frost & Sullivan's Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Interactive Intelligence
Interactive Intelligence Group, Inc. ( is a global provider of contact centre automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. In Africa Interactive Intelligence can be reached at +27 87 825 0900 or InformationRequests-ZA[.]

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion | Join Us: Join our community | Subscribe: Newsletter on "the next big thing" | Register: Gain access to visionary innovation

Deon Scheepers - Strategic Consultant EMEA
Interactive Intelligence Inc.
P: +27 (0)87 825 0977

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Frost & Sullivan


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick Newswire Today Visibility Checker


Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

# # #
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!

Frost & Sullivan Lauds Interactive Intelligence for Product Leadership in the South African Hosted Contact Centre Market

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Publisher Contact: Samantha James - 
+27(0)21 680 3574 samantha.james[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Frost & Sullivan / Company Profile

Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Software Ranks as one of Canada’s Fastest-Growing Companies on the 2017 PROFIT 500
Upstream Works Software Announces New Partnership with GDT
Upstream Works Software Announces New Partnership with NextNet Partners
Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution
Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business


Visit  SKS Media | SKS Associates Ltd


  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (