HCL Technologies (HCL), a leading global IT services provider today announced that it has been named as a leader in innovation in the Nordic region. This accolade comes as part of a 2013 Nordic IT Outsourcing Service Provider Satisfaction and Performance Survey by KPMG, which studied the customer vendor satisfaction and performance of outsourcing service providers in the region. The study evaluated 19 services providers along with more than 330 unique outsourcing contracts and participation from CIOs & CXOs of top 200 IT spending organizations across the Nordic region.
Number one in ten of eleven satisfaction indicators
The study evaluated HCL as the services provider with most strategic importance to its customers. HCL recorded highest industry scores across all vendors on ten out of eleven satisfaction indicators, including Innovation, Price, Risk, Operational relationship, Strategic Relationship, Flexibility, Governance, Transition and IT Security. HCL’s customers are the most likely to recommend their services provider to other customers, 91% versus industry average on 65%. HCL came out to be the only India originated services provider without any unsatisfied customers. Compared to previous year’s surveys, HCL has shown progressive improvement in its performance on all comparable metrics.
Ashish Gupta, Senior Vice President and Head EMEA, HCL Technologies ISD said,“HCL has recorded strong growth in the Nordic region in the last years. This is the third consecutive year HCL comes out with the TOP SCORE ON INNOVATION in the KPMG survey, recognized by 76% score versus industry average of 55%. The achievement goes across our service lines and is only achievable due to HCL’s passionate employees a great culture of working collaboratively with our customers and a mindset where each part of the HCL organization is driven on creating value through innovation in client engagements.”
Reason for HCL innovation strength
The source of HCL innovation capability can be attributed to HCLs recognized leadership approach “Employees First, Customers Second” where all 90000 employees becomes empowered and engaged in proactive idea generation for HCLs customers, recognized as “Ideapreneurship”. HCL has benefited through its definite strength in the domain of Engineering and R&D services as the service line is a constant source of innovative concepts and frameworks, which are also reused in deliveries of IT and Business Process Outsourcing Services. HCL’s Product Engineering Services group has filed over 1250 Patents on behalf of HCL Customers. Five of 75 patents last year were filed for Nordic customers."
In order to be ranked in the report, service providers must have at least eight client evaluations with each a minimum annual contract value of €1 million. The data is collected via web-based survey and total confidentiality is assured for participants including CIOs, CFOs, CXOs or immediate direct reportees.
About HCL Technologies
HCL Technologies (hcltech.com) is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of ‘Employees First, Customers Second’ which empowers our 84,403 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 4.5 billion (Rs 24,709 crores), as on 31st March 2013 (on LTM basis).
About HCL Enterprise
HCL (hcl.com) is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India.
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