Verint® Systems, Inc. today announced that its Impact 360® Workforce Optimization™ and Impact 360 IP Recording™ solutions have earned several honors for technology excellence, market leadership and customer satisfaction. These latest awards underscore the value Verint software and services bring to its global customer base.
14th Annual CRM Excellence Award
Impact 360 Workforce Optimization was selected by CUSTOMER magazine as a 2013 CRM Excellence Award winner. The recognition is based on the software’s ability to “help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle,” which reinforces the demonstrable impact it brings to customer organizations.
Verint offers workforce optimization solutions that work across the enterprise, helping organizations gain deeper visibility into organizational performance and customer needs. By leveraging this intelligence, businesses can better engage customers, deliver a more consistent customer experience, and gain valuable insight for continually refining products, services, processes, operations and staffing.
2013 IP Contact Center Technology Pioneer Award
CUSTOMER magazine also recognized Verint’s Impact 360 IP Recording solution, presenting it with its IP Contact Center Technology Pioneer Award. The publication’s editors selected the Impact 360 software as an outstanding IP contact center solution that “dramatically improved the contact center and CRM industries.”
Verint offers TDM and IP recording leveraging the same common architecture for IP recording as for traditional TDM telephony. This helps enable customers to use their hardware investments to support IP technology in the future. Organizations can manage TDM and IP recorders from a single interface.
LISTnet Software Honor
The 2013 Long Island Software Award recognizes products that showcase the strength, excellence and diversity of New York’s software industry. Impact 360 Workforce Optimization was among the winners, acknowledged for its ability to help organizations of all sizes make timely and effective decisions to improve enterprise performance.
“We’re honored to have received these recognitions for our Impact 360 solutions,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “These awards speak to our commitment to continuing Verint’s proud history of innovation, leadership and a focus on customer success.”
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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