NewswireToday - /newswire/ -
Jackson, MS, United States, 2013/06/13 - Bomgar, a leading provider of secure remote support solutions, today announced that Sorbis Corporation is using its solution to support computer workstations and servers within 80 hotels in Miami and New York - Bomgar.com.
• An IT Managed Service Provider (MSP) in the hospitality industry, Sorbis supports approximately 2,000 workstations and 200 servers for clients in 80 hotels.
• Bomgar helps Sorbis provide secure remote support that keeps the company in compliance with the regulations of the Payment Card Industry Data Security Standard (PCI-DSS).
Founded in 2000, Sorbis is a managed IT service provider focused on the hospitality industry, specifically hotels. Responsible for supporting approximately 2,000 workstations and 200 servers, Sorbis has positioned itself as a dynamic, service-oriented enterprise that responds to trends and changes in the information technology industry.
As an IT Managed Service Provider (MSP) in the hospitality industry, Sorbis has to stay in compliance with the regulations of the Payment Card Industry Data Security Standard (PCI-DSS). The Sorbis team had previously been using Citrix GoToAssist to remotely access their clients’ devices, but over time realized they needed a more secure way to provide tech support. “In order to meet PCI compliance standards we had to ensure our remote access tool was secure,” said Gene August, CEO and partner, Sorbis. “Security was the most important aspect in our search. We knew that we needed a remote support solution that supported two-factor authentication, and we found that in Bomgar. In addition, the Bomgar solution’s Active Directory Integration gives our IT department the peace of mind that only our support techs have the ability to access the remote systems we support.”
Bomgar’s logging features were also main drivers in the Sorbis’ team’s decision to purchase the solution. “From an auditing standpoint, having a video recording of each remote support session is a tremendous help,” August added. “If any questions or issues arise with any session, we can quickly and easily go back and look at exactly what happened.”
Nathan McNeill, Bomgar’s co-founder and chief strategy officer, echoed the importance of security in a remote support solution. “It is imperative for organizations to know what solutions they are using for remote tech support and more specifically what security features those products have. Year after year, industry experts name remote access tools as one of the top vectors used in data breaches. It’s worth the time to take a closer look at the tools your IT department uses for technology support, because your company could be inadvertently at risk.”
Along with maintaining compliance, the Bomgar solution has allowed the Sorbis support team to resolve tech support issues more quickly and efficiently. August noted that Bomgar will improve the customer service levels of their clients. “Bomgar has been 100 percent reliable. When a technical issue arises, my team can simply access that system, fix the problem and be done. We no longer have to track down a manager or staff member. The hotel staff can continue to do their jobs of serving the guests, while we do our job keeping all systems up and running.”
Looking ahead, August says that the Bomgar solution is going to boost the success of Sorbis. “Right now, there are several vendors that do what we do, but they aren’t all compliant. Because we offer support that is in compliance with the rigorous PCI standards, we are separated from our competitors in hospitality IT, and therefore offer more comprehensive services to our clients.”
Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 7,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.