Verint® Systems, Inc. today announced at its Driving Innovation™ customer conference the availability of its new Regulatory Compliance™ solutions designed to help organizations comply with regulatory requirements. Through its solutions, Verint continues to provide organizations with a proven means to monitor, record, review and analyze interactions in traditional contact centers and other customer interaction channels across the enterprise.
For many organizations, the challenge lies in detecting and analyzing customer complaints and potential compliance violations. When not addressed, these can result in costly, large-scale remediation and significant regulatory fines.
Verint’s new Regulatory Compliance solutions represent the latest addition to its series of Business Impact Solutions™ which include Call Avoidance™, Cost-to-Serve™, Service Recovery™ and Personalized Guidance™, all launched earlier this year. These Business Impact Solutions draw on the company’s market-leading Workforce Optimization and Voice of the Customer Analytics™ technology to record customer interactions across communication channels, analyze them to identify potential compliance violations, categorize complaints, and take action to resolve them in a timely manner before potential escalations or fines.
The new Regulatory Compliance Business Impact Solutions include benefits designed to address:
Complaint Detection and Analysis™
The Verint Complaint Detection and Analysis solution is designed to help mitigate the risk of compliance violations by monitoring customer complaints using Verint Voice of the Customer (VoC) Analytics. Users can create categories in the software for regulatory and other compliance topics to identify interactions or customer feedback for further analysis. In addition to serving as an “early warning system” to uncover possible indications of deception, fraud and unfair business practices, the solution can flag interactions that pose a regulatory risk for analysis and corrective action through its VoC and Desktop and Process Analytics capabilities.
Contact Center and Retail Branch Regulatory Compliance™
The Verint Contact Center and Retail Branch Regulatory Compliance solution is designed to help organizations complete a variety of tasks, such as complying with government requirements to record interactions with customers across multiple channels with Verint’s Recording solutions; tagging interactions with specific data to retrieve and quickly analyze interactions and transactions through Desktop and Process Analytics; and identifying interactions that require immediate guidance so infractions and violations can be addressed in a timely manner.
Enabled by Verint services, Verint Business Impact Solutions provide a foundation to help organizations become proactive in managing regulatory compliance across the enterprise, while helping improve the customer experience and overall service quality.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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