PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Social Media the Next Big Frontier for Customer Interaction Finds Frost & Sullivan - Frost & Sullivan Hosts Customer Interaction Asia Pacific Summit in Manila - Frost-APAC.com
Social Media the Next Big Frontier for Customer Interaction Finds Frost & Sullivan

 

NewswireToday - /newswire/ - ​Manila, Philippines, 2013/06/05 - Frost & Sullivan Hosts Customer Interaction Asia Pacific Summit in Manila - Frost-APAC.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Social Networking/Dating Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Frost & Sullivan recently hosted the 8th Annual Customer Interaction Asia Pacific Summit on 4 June 2013 at the Sofitel Philippine Plaza, Manila. In an increasingly complex business environment, improving the customer experience continues to be a top priority for businesses who want to drive revenue and profitability. Achieving this goal while sustaining operational excellence becomes increasingly challenging as customers exert power in a multi-channel world and companies struggle with an explosion of data.

"Social media is rapidly emerging as the next big frontier for customer engagement and interaction," said Mr. Nitin Bhat, Partner & Head of Consulting, Frost & Sullivan. "Millions of customer interactions take place every day on social media sites such as Facebook, Twitter, and YouTube, besides other customer support forums and online communities. Therefore, it has become imperative for companies to possess a sound social media customer engagement strategy."

He added,"Any medium that is accessed by a large number of people can qualify as a potential contact channel. With over a billion users in Asia Pacific alone, social media has established itself as the latest customer contact channel. Its impact on society, in general, has been immense, where it has become a cultural phenomenon, empowering people to interact, participate, and share ideas and opinions. Today, it is also a business phenomenon with many firms leveraging its benefits to improve collaboration with end users."

Mr. Bhat opened the one day summit which discussed how enterprises need to anticipate their customers' needs and proactively reach out to their customers by delivering multichannel customer experience, improved customer experience in the social media forefront and the need for well-trained agents.

Throughout the summit, Frost & Sullivan and other the industry experts discussed how businesses can optimize their customer experience, with presentations and interactive panel discussions on global Mega Trends and their implications, the advantages of cloud computing, effective social media strategies and the usage of multi-channel strategies.

Presenters and participants included industry experts from Amazon Web Services, Avaya, EastWest Bank, Google, Interactive Intelligence, Jabra, Microsoft, MobileMonday, Oracle, Philippine Savings Bank, salesforce.com, Superbrands Philippines, Transcom, Western Union Services, and Zuellig Pharma Asia Pacific.

For more details on this summit, email your request to carrie.low[.]frost.com or visit frost-apac.com/ci/.

Interactive Intelligence and salesforce.com are Gold Sponsors while Avaya, Jabra, Oracle and Teleperformance are Partner Sponsors. BusinessWorld is the Official Media Partner while Digital News Asia and Top 10 of Asia are Media Partners.

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Social Networking/Dating Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 

 
  Your Banner Ad showing on ALL
Social Networking/Dating articles,
CATCH Visitors via Your Competitors Announcements!


Social Media the Next Big Frontier for Customer Interaction Finds Frost & Sullivan

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Frost & Sullivan |
Publisher Contact: Carrie Low 
+603 6204 5910 carrie.low[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Social Networking/Dating via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Social Networking/Dating Most Recent Related Newswires:

Connect23 Introduces Innovative Safe Social Media Solution
Innovative Social Networking App - Pointgenie 1.0 Released for iOS
Top CEO’s Get Bottom LI Results - New Book Release
HornStar.Net Celebrates Grand Opening of Popular Social Platform For Legal, Ethical Hunting
Katch Adds Personality Features to its Online Dating Portal - iKatch.com
Real Thai Media Launches International Dating Website
Ebony Over 30 Launches Innovative African American Dating Platform
PicknChoose Launch A New Social Reality Game
HeartHuntress Launches A Personal Introduction Service for Singles 35 and Over
Frost & Sullivan GIL2015 - Malaysia’s Social Networking Users to Almost Double to 25.6 Million in 2020
My Single City Introduces All-New Mobile App for Singles
Kloverpoint Now Available in Windows 8 Store
LuvTraffic.com - A New Dating Site Officially Launched
MatchMaker Tennessee Celebrates their 26th Year of Servicing the East Tennessee Area
Angus Thody, Managing Director of Exposure 2000 Ltd Confirms Attendance At Online Dating Summit Asia

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  Triggr & Bloom





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)