Altitude Software, a leader in unified customer interaction solutions, announced today it won the Customer Service Excellence Award from Consumidor Moderno Magazine in Brazil.
Now in its 14th edition, the Consumidor Moderno (Modern Consumer) awards, from leading Padrão business media group, are the top customer relationship management awards for companies in Brazil. The award is based on a scoring system that includes customer feedback, referrals, product and services portfolio, and “on site” evaluation.
Consumidor Moderno Award Trophy“We are honored to be recognized for our ongoing commitment to innovation and excellent service as a contact center solutions vendor” states Elaine Ferreira, Altitude Software President for Latin America. “As a market leader, we strive to meet and exceed customer expectations and deliver maximum value in a wide range of business situations”.
Altitude Software has been in Gartner’s Magic Quadrant’s for Contact Center Infrastructure since 2000. Over the years Altitude Software has won several dozen industry awards. Some of the more recent include Customer Magazine's 2013 Product of the Year Award in the US and Contact Centre Product of the Year in the UK.
Altitude uCI8 is the latest release of Altitude’s proven contact center solution suite, now with a 20-year track record of outstanding results and in use in 1,100 contact centers worldwide. It includes hundreds of new features focused on increasing contact centers’ ability to perform profitably, and it delivers significant innovation in four key contact center business areas: informed decisions with real-time insights; unified social media interactions; multimedia workflow; and intelligent campaigns.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]altitude.com.