The 2013 Frost & Sullivan Philippines Contact Centre Applications Value Added Reseller of the Year is awarded to DTSI Group for having the largest market share in the contact centre applications market for 2012.
DTSI Group, part of the NTT Communications Group, is a multi-award winning provider of end-to-end facilities, advanced technologies and managed services. A pioneer in providing solutions to the information technology and business process management (IT-BPM) industries, the firm has played a major role in fostering the growth of allied industries and employment in the country.
"DTSI Group is well regarded for its ability in deploying end-to-end technology and facility solutions. The organization offers different options for deployment and pricing, whether it be an on-premise model, managed or even on a hosted/cloud basis. Catering well to individual customer needs, DTSI Group continues to strengthen relationships with their clients across all verticals and achieving a record 25 percent growth in business last year," said Krishna Baidya, Research Manager for ICT, Frost & Sullivan Asia Pacific.
As a business enabler, DTSI Group introduced a wider range of solutions based on emerging technologies and customer demands compared to its competition. The group's offering included social based applications, workforce optimization suite, multimedia applications and speech analytics applications to compliment their existing portfolio of services. However, DTSI Group's key differentiator which sets them apart from completion is service delivery, value of bundled services, and a real end-to-end business solution offering.
"DTSI Group being the enabler of almost 60 percent of the BPO and contact center seats in the Philippines, and the most prolific partner for its market-leading principal for many years is testimony enough of its capability. DTSI Group focuses on creating value for its customers, this positions them well for having a greater impact in the next phase of growth of the IT-BPO segment in the country," Krishna added.
The Philippines Excellence Awards seeks to recognize companies and individuals that have pushed the boundaries of excellence, rising above the competition and demonstrating outstanding performance in Philippines.
The awards are based on extensive market engineering tools evolved by Frost & Sullivan. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
For more details on the 2013 Philippines Excellence Awards log-in to frost-apac.com/philippinesawards/.
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About DTSI Group
A member of NTT Communications Group, DTSI Group is an award-winning, full-service provider of state-of-the art facilities, advanced communication services, and game-changing technology to companies worldwide.