PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Altitude Software

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Major UAE-based Master Planned Community Delivers Customer Service Excellence with Altitude Software - Powerful but Flexible IP Contact Center implementation supports Al Hamra Village customer service - Altitude.com
Major UAE-based Master Planned Community Delivers Customer Service Excellence with Altitude Software

 

NewswireToday - /newswire/ - Ras al Khaimah, UAE, United Arab Emirates, 2013/05/30 - Powerful but Flexible IP Contact Center implementation supports Al Hamra Village customer service - Altitude.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Altitude Software, a leader in unified customer interaction solutions, today announced that Al Hamra Village has deployed the Altitude uCI suite to power its multimedia contact center and handle the fast-paced growth of Al Hamra’s Master-planned community across Ras al Khaimah (RAK).

The solution has enabled Al Hamra to unify customer communications and provide user-friendly customer services with automated and live attendants serving year-round residents of the village, holiday home owners or tourists. With plans to expand with new properties and venues, Al Hamra Village considers technology a key factor in helping maximize efficiency, differentiate itself on customer service excellence and ensure its continued success in RAK. "In its pursuit of customer service excellence, Al Hamra is consistently looking for ways to be more productive, more efficient, and improve business processes internally to boost customer satisfaction, ’’ said Barry Ebrahimy, Head of Sales and Marketing at Al Hamra Group LLC.

Customer service excellence at the perfect getaway to Ras al Khaimah
Al Hamra Village is one of the most prestigious master-planned communities on the shores of the Arabian Gulf. It is located along stunning white washed beaches of Ras al Khaimah surrounded by a major golf course, Al Hamra Marina and Yacht Club, restaurants, cafes and shopping malls. This master-planned community is commonly known as the perfect getaway to Ras Al Khaimah in the United Arab Emirates.

The new Al Hamra contact center has been designed for swift first-call resolution, shortening the time taken to arrange a booking or registering a service request and improving the professionalism of customer service agents.

Contact Center integration with SAP enables personalized service
The integration between Al Hamra's SAP applications and the Altitude uCI suite enables agents to personalize customer interactions efficiently; and once residents’ preferences are entered or updated in the system, the information is effectively communicated group-wide.

‘’We wanted to integrate the phone system and our SAP-based applications so as to boost contact center efficiency and customer service levels. In addition, we wanted to add computer telephony integration (CTI) to help us increase productivity, optimize call processing and enhance the customer experience, ’’ commented Barry Ebrahimy.

Al Hamra Village increases first call resolution in the contact center
Al Hamra Village receives several hundreds of calls and emails every day from year-round residents of the village, holiday home owners or tourists. Callers generally enquire about apartment bookings, maintenance payment details or ask for a technical intervention. There are also interactions from new contacts regarding the purchase of new property within the Master-planned community.

"With the new system, we have managed to increase first call resolution, create consistency in our incoming call management and make our multimedia contact center operations far more effective," explained Barry. Thus, the quality of service at Al Hamra has improved significantly, with more than 92% of first call resolution rates. In addition, the average speed of answer - which defines the average time it takes to answer all telephone calls - has shortened from 18 seconds to 9 seconds just 3 weeks after the project go live in March.

Local presence key for successful implementation
‘’In addition to providing a single suite of integrated contact center capabilities, Altitude also provides a local support presence across the United Arab Emirates. These points made Altitude a clear winner as it matches with our plans to expand our contact center in other departments within Al Hamra group," Barry added.

“We are very honored to be selected by Al Hamra Village and we are looking forward to supporting the RAK-based master-planned community in its growth and customer service goals,” said Riadh Boukhris, Altitude Software MENA President. ‘’The Altitude IP Contact Centre suite provides the flexibility and scalability companies like Al Hamra need to enhance the quality of service and boost overall customer satisfaction.”

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), The Etisalat Contact Center (UAE), Afro Asian Assistance (Bahrain), National Water Company (KSA), Abu Dhabi Islamic Bank (UAE), Procco (Bahrain), G4S (KSA), Toyota/AAB (Qatar), Al Jomaih (KSA), INET (KSA), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Gapcorp (UAE), Air Miles (UAE), and Yemen PTC.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Altitude Software

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Major UAE-based Master Planned Community Delivers Customer Service Excellence with Altitude Software

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Altitude Software | Al Hamra Village
Publisher Contact: Jose Duarte - Altitude.com 
+971 4 391 8880 info.mena[.]altitude.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Altitude Software / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)