NewswireToday - /newswire/ -
Krasnoyarsk, Krasnoyarsk Territory, Russia, 2013/05/28 - Jitbit Software, the company behind "Jitbit Helpdesk", has launched a new product - "Jitbit Live Chat" - a live-chat app that offers companies instant communication with their clients - Jitbit.com.
From Jitbit Software, the startup behind "Jitbit Helpdesk", a well-known web-based customer support system, comes "Jitbit Live Chat" - an online live support app that can be easily integrated into any existing website.
The live chat tool enables businesses to communicate with their website visitors in real-time, offer instant assistance and answer queries - providing great customer experience. The application is 100% web-based, it is suitable for all types of organizations and has all the popular features like managing multiple chats simultaneously, reviewing a customer chat history, managing operator permissions... The Live Chat app will further enhance your organizations' capability to serve your customers better.
To start using Jitbit Live Chat a company simply adds a couple of lines of code to their website and the system does the rest. It will show a simple "new chat" form, monitor online "operators", keep the chat history... And the best part - there's no need to install anything. This is a SaaS tool that works on Jitbit's cloud servers.
"We've been in the customer support software market for years," says Max Al Farakh, co-founder of Jitbit,"and our helpdesk tools have been pretty successful... But there was just one thing missing from our product lineup. And now we are very pleased to announce Live Chat - an app that enables helpdesk-agents to answer customer requests instantly."
Jitbit Helpdesk is a popular helpdesk ticket system. What makes it stand out among the rest - is that it is available both as a SaaS online web-application and as a traditional "on-premise" software.
Founded in 2005, Jitbit (jitbit.com) is a software boutique claiming to be "small enough to be personal but large enough to be stable" that specializes in efficient and user-friendly customer support software. Among Jitbit's customers there are well-known brands like Siemens, HP, Intel, Vodafone, Oracle, Hitachi and other organizations. Jitbit's key products are "Jitbit Helpdesk","Jitbit Forum" and "Jitbit Live Chat".