NewswireToday - /newswire/ -
Irvine, CA, United States, 2013/05/14 - Alorica, a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine - Alorica.com.
“It is a special honor to receive the MVP Quality Award for the second consecutive year,” says Andy Lee, Chairman and CEO of Alorica. “Providing quality for our clients is always a top priority and one of our fundamental beliefs. Our clients trust us to engage and interact with their customers in a quality-manner. We take that responsibility very seriously and focus on delivering a quality experience with every interaction,” added Lee.
CUSTOMER, the leading publication in CRM, call centers and teleservices since 1982, has honored Alorica as an elite leader in the call center industry with a supreme commitment to customer service.
“Alorica has impressed our editors at CUSTOMER with their ability to build a feeling of community while providing impeccable customer service,” said Rich Tehrani, CEO, TMC. “Alorica has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.”
A full list of MVP Quality Award winners were published in the March 2013 issue of CUSTOMER magazine as well as online.
Alorica (alorica.com) is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER (customer.tmcnet.com) has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
TMC (tmcnet.com) is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.