NewswireToday - /newswire/ -
Sydney, Australia, 2013/05/08 - Noble Systems Corporation, a global leader in unified contact centre technology solutions, recently presented the Innovations Award to Pareto Phone, a leading provider of fundraising services - NobleSystems.com.
• Noble Systems Recognises Pareto Phone with Innovations Award at SNUG APAC 2013;
• Leading fundraising organisation honoured for innovative use of contact centre technology.
The award was announced at the Select Noble Users Group APAC 2013 Conference a gathering of Noble Systems clients and partners held in March in Melbourne, Australia.
Pareto Phone garnered the distinction for its advanced use of the Noble® Composer agent desktop to improve agent performance. Pareto utilises ground-breaking Noble Composer campaigns which include a custom incentive game for agents, as well as real-time desktop campaign reporting.
“Pareto Phone graciously accepts this award. Our commitment to providing a better experience for our charities donors starts with our fundraisers interaction with the donor information. The Noble Systems contact centre platform has provided Pareto with the tools to make that experience dynamic. Noble gives us the flexibility to customise screens, and with the combined experience of tele-fundraising at Pareto, we have been able to implement this from slick acquisition screens to complex renewal screens, containing custom call-back management and on screen stats tracking,” says Mick Hishon, Data Services Manager.
“Pareto Phone’s leadership team have made sure their contact centre technology will support their continued growth and provide value for their clients, allow them to stay ahead of the competition,” said Ashley Clayton, Managing Director of Noble Systems Australia. “They are a model for how to best utilise the tools we provide and translate them into marketplace success.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.