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TOA Leads Utilities in Mobile Workforce Management Discussion At CS Week Conference 37 and MUWG - Leader in field service management solutions meets with global utilities to share unique approach and ease of integration track record with enterprise asset management (EAM) systems like IBM Maximo - TOATech.com
TOA Leads Utilities in Mobile Workforce Management Discussion At CS Week Conference 37 and MUWG

 

NewswireToday - /newswire/ - Beachwood, OH, United States, 2013/05/01 - Leader in field service management solutions meets with global utilities to share unique approach and ease of integration track record with enterprise asset management (EAM) systems like IBM Maximo - TOATech.com. acquired by Oracle

   
 
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From customer service to network maintenance, utilities around the world are looking to their field service teams to help them take on some of their biggest initiatives. TOA Technologies, a leader in global field service management solutions, is at CS Week Conference 37 and the Maximo Utility Working Group (MUWG) this week, discussing how utilities can leverage their mobile workforces to improve operational efficiency and the customer experience.

TOA Technologies will be at CS Week Conference 37 in Tampa, Florida, from April 29-May 3, and at MUWG in Portland, Oregon, from April 29-May 2. At the conventions, TOA will be demonstrating how to:

• Integrate field service management solutions with asset management systems, showing how its ETAdirect solution integrates with EAM systems including IBM Maximo to provide end-to-end work order management;
• Automate appointment booking and routing based on any number of factors from employee skill sets to available inventory;
• Manage the field workforce according to real-time information about each individual mobile employee, helping utilities to better meet SLAs and remain compliant with regulations, and handle rapidly changing volumes of work on the fly, such as when an outage occurs;
• TOA Technologies’ field service management solution leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. For service organizations of all sizes, this ensures that the right mobile employee arrives at the right appointment with the right information on time, every time. TOA is a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution.

About TOA Technologies

TOA Technologies (toatech.com) is the leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA’s solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.

 
 
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Written by / Agency / Source: TOA Technologies

 
 

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TOA Leads Utilities in Mobile Workforce Management Discussion At CS Week Conference 37 and MUWG

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Publisher Contact: Kayleigh Fitch - TOATech.com 
216-902-8547 kayleigh.fitch[.]toatech.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any TOA Technologies securities in any jurisdiction including any other companies listed or named in this release.

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