NewswireToday - /newswire/ -
Chelmsford, MA, United States, 2013/04/30 - Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions announced the appointment of Louis Hernandez, Jr. to its Board of Directors - Aspect.com.
· Growth-oriented, award-winning technology and financial services executive has broad operational execution expertise, history of results-driven performance;
· Named one of the financial service industry’s five most innovative leaders, inductee in Bank Technology News’ Innovator Leadership Hall of Fame;
· Hernandez is President and CEO of Avid Technology, the leading provider of audio and video technology for creative and media professionals.
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the appointment of Louis Hernandez, Jr. to its Board of Directors. Hernandez is an industry-recognized financial services executive with broad operational execution expertise and a history of delivering exceptional operational performance. He is currently the President and CEO of Avid Technology, the leading provider of audio and video technology for creative and media professionals.
Prior to Avid, Hernandez was Chairman and Chief Executive Officer for Open Solutions, a global provider of state-of-the-art enterprise technologies for financial institutions. Open Solutions was named one of the 25 Fastest-Growing Technology Companies by Forbes Magazine during his tenure.
"As Aspect maintains our dominance in the financial services sector, we continue to invest in the products, services and competencies that will help transform how companies in banking and related industries rethink customer interactions and consumer experiences," says Stewart Bloom, Aspect CEO. “We are delighted and fortunate to have someone with Louis’s insights and credentials join Aspect's Board. As a recognized thought leader on technology and an industry-recognized financial services innovator, Louis will help us improve our relevance and strategic value to the senior executives we serve in those markets. Our clients will see this as a notable value-add and competitive differentiator among a field of systems providers who tend to put technology ahead of operational results.”
"Financial institutions today are struggling to provide compelling value propositions that resonate with their customers while at the same time trying to reconcile the realities of today’s global regulatory environment,” says Hernandez. “The banking industry is in the midst of a significant ‘rethink’ of the relationships and the communication channels they have established with their customers. I have always been drawn to affiliating myself with technology companies that 'get it'. Stew and the Aspect team are delivering solutions that help orchestrate people, processes and touch points in ways that quickly deliver opportunities to reinvent the way customer relationships get established and customer value gets maximized."
Hernandez has been an active Board member for a variety of companies in his career, including his current activity for HSBC North America Holdings Inc., one of the largest banking and financial services organizations in the world. He is the co-chairman of the HSUI Fiduciary Committee, a member of the HNAH, HBIO & HUSI/HBUS Audit & Risk Committee, and a member of the HNAH, HBIO & HSUI/HBUS Board of Directors. Prior to his current Board activities, he provided board service to Unica Corporation and Mobius Management Systems.
Hernandez is also the author of two books, Saving the American Dream which explores the origins, evolution and economic underpinnings of the American Dream, and Too Small to Fail, on how community-based financial institutions can lead the financial services industry back to the center of economic vitality and drive economic growth one community at a time.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.