Noble Systems Corporation, a global leader in unified contact center technology solutions, announces integration between its Noble® Enterprise contact center platform and the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can achieve improved efficiency and productivity.
Using the power of Salesforce.com’s Open CTI technology, the new integration allows you to create a unified environment to manage customer information more effectively, optimize agent productivity and improve the customer experience. The Noble Integration application allows inside sales reps to work more efficiently, with instant access to customer information and contact tools in a single user interface, eliminating extra steps and reducing handle time.
“The Open CTI technology from salesforce.com allows Noble to embed contact management and web applications directly into Salesforce,” says Chris Hodges, Senior VP Sales and Marketing. “We use this approach to insert our telephony controls into the sales rep’s workspace, creating a single view for them to execute their day to day activities, while making use of Noble’s award-winning premise and cloud contact center productivity tools”.
With the integration application, inside sales teams have the ability to handle customer contacts with ease, without having to learn a new environment. They can work within the Salesforce environment they are familiar with and have one-click access to a range of contact management tools to dial a number, schedule a callback, transfer a call, and more. They can handle customer contacts more effectively without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information resulting in more satisfactory transactions and helping increase productivity. Additional benefits include compliance and campaign management, call recording, dropping voice mail messages, sales performance reports, and more.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
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