NewswireToday - /newswire/ -
Humble, TX, United States, 2013/04/25 - Jitbit Software has finally released a free iPhone app for their flagship product, Jitbit Helpdesk - a web-based helpdesk ticket system - Jitbit.com.
From Jitbit Software, the startup behind Jitbit Helpdesk (a well-known web-based customer support system), comes Jitbit for iPhone - a free iOS app for their helpdesk platform. The release of the app makes all the key features of Jitbit Helpdesk available with even more flexibility and mobility. Technical support staff will now be able to access important customer information at any time and from any location. The iPhone app works with both SaaS and "self-hosted" versions of Jitbit Helpdesk.
The iPhone app features at a glance:
- Opening support tickets, filtering by "unanswered","unclosed" etc.
- Viewing basic ticket details, replies, attachments
- Posting replies publicly or privately
- Changing the ticket status
- Viewing attached images and screenshots.
"We are very pleased to announce Helpdesk on iPhone," says Max Al Farakh, co-founder of Jitbit. "It enables helpdesk-agents to have critical and latest information at their fingertips at any time."
Jitbit Helpdesk is a popular helpdesk ticket system. What makes it stand out among the rest - is that it is available both as a SaaS online web-application and as a traditional "downloaded" software.
Founded in 2005, Jitbit (jitbit.com) is a software firm claiming to be "small enough to be personal and large enough to be stable" that specializes in efficient and user-friendly customer support software. Among Jitbit's customers there are well-known brands like Siemens, HP, Intel, Vodafone, Oracle, Hitachi and other organizations. Jitbit's key products are Jitbit Helpdesk, Jitbit Forum and Jitbit Live Chat.