PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Mellon Group of Companies

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Mellon Bulgaria Helps Enhance Customer Experience at the Branch of the Future - The customers of UniCredit Bulbank can now enjoy reduced waiting times, faster transactions, and peace of mind in interacting with their bank branch - MellonGroup.com
Mellon Bulgaria Helps Enhance Customer Experience at the Branch of the Future

 

NewswireToday - /newswire/ - Piraeus, Attica, Greece, 2013/04/24 - The customers of UniCredit Bulbank can now enjoy reduced waiting times, faster transactions, and peace of mind in interacting with their bank branch - MellonGroup.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Store Equipment/Vending Machines/PoS Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

UniCredit Bulbank, the biggest bank in Bulgaria in terms of assets, has selected technology solutions integrator Mellon Bulgaria, to design, test and install a state-of-the-art queue management system in the bank’s branch network.

Mellon Bulgaria’s NemoQ Queue Management System was selected after a rigorous evaluation and debuted in the very first concept branch of UniCredit, the Branch of the Future one of the highest-priority projects of the bank in the CEE region piloting in Sofia, Bulgaria.

The system features advanced ticketing system with touch screen displays that guide visitors to the next available service representative, as well as LCD screens to inform and entertain visitors while waiting. For the tellers, there are special control panels that allow them to interact with the system and update the next customer in queue of their availability, while receptionists guide the clients in the various services using the NemoQ floor walking system in tablets.

The NemoQ Queue Management Platform is the backbone of the system, enabling both branch administrators and central management to have a real-time overview of the waiting situation in every till, service or branch. Also integrated to Mellon’s offering, is the content management system, with which the bank manages the content displayed on the LCD screens along with the current queue status.

“Innovation and customer convenience are at the heart of The Branch of the Future Project. We want to enhance our customers experience at the branch every step of the way, and Mellon’s Queue Management System was ideal for the waiting area, offering customers calm waiting and exact navigation without keeping them standing,” commented Pasquale Giamboi, Head of Retail Banking and Member of the Management Board of UniCredit Bulbank.

“The benefits from deploying such a system will be manifold for both the bank and its clients. With the Queue Management System, UniCredit Bulbank will have unprecedented insight to the operation of each branch which will help them manage waiting times, plan staffing and assess productivity and processes. As a result, customers will enjoy reduced waiting times, faster transactions, and ultimately peace of mind in interacting with their bank branch.” said Panagiotis Vlachos, General Manager, Mellon Bulgaria.

In the second phase of the NemoQ Queue Management System implementation, the system will be integrated with the bank’s electronic channels, so that its customers may book their queue ticket on the internet and over the phone, without the need to be physically present at the branch beforehand. The system intervenes in the local queue operation, ensuring that the electronically booked ticket number is omitted from the locally dispensed tickets, and that the service flow is not interrupted.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Store Equipment/Vending Machines/PoS Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Mellon Group of Companies

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Store Equipment/Vending Machines/PoS articles,
CATCH Visitors via Your Competitors Announcements!


Mellon Bulgaria Helps Enhance Customer Experience at the Branch of the Future

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Vala Marcou - Mellon.com.gr 
+30 2103727700 v.marcou[.]melon.com.gr
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Mellon Group of Companies securities in any jurisdiction including any other companies listed or named in this release.

Store Equipment/Vending Machines/PoS via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Mellon Group of Companies / Company Profile


Read Store Equipment/Vending Machines/PoS Most Recent Related Newswires:

SkyBus Melbourne Rolls Out New Self-service Ticketing with NCR
Moneris and ATB Financial Announce Five-Year Contract Extension
Vantiv Announces Agreement to Acquire Moneris Solutions USA
NCR and BlueStar Sign Distribution Agreement
NCR Receives Two German Design Awards for its Omni-Channel Solution SelfServ 91
Which Wich Selects NCR Silver® in POS Conversion
NCR Unveils Open API Developer Portal for Digital Banking Customers
NCR Launches Mobile Business Banking Application for Financial Institutions’ SMB Customers
NCR Expands New Global Headquarters Campus in Atlanta
NCR Partners with MX to Launch Data-Driven Money Management Solution for Financial Institutions
NCR Recognized by the 2016 Industrial Design Excellence Awards for Innovative and Transformational Product Design
NCR Announces NCR Innovation Lab to Enable Digitally Integrated Businesses
Infineon Unveils World’s First NFC Payment Ring Contactless Security Chip
Cooperative Bank in Germany Unleashes Innovation with NCR’s Flagship Innovation Experience Room
KFH Enhances Customer Experience with NCR’s Latest Banking Technologies

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  Triggr & Bloom





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)