PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Techno Brain BPO/ITES Empowers its Business Process through AMEYO - AMEYO helps Techno Brain BPO/ITES streamline its business and enhance customer experience - Drishti-Soft.com
Techno Brain BPO/ITES Empowers its Business Process through AMEYO

 

NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2013/04/22 - AMEYO helps Techno Brain BPO/ITES streamline its business and enhance customer experience - Drishti-Soft.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Techno Brain BPO / ITES is a leading IT company. It offers various services tailored to the global outsourcing industry and provides a broad range of services using its global delivery platform. They pride themselves for bringing a rich vein of expertise in the BPO circuit. The outsourcing firm has now deployed AMEYO as its technology solution to streamline their business and increase productivity.

Techno Brain aimed to boost and raise their outsourcing services and provide their clients with the best offerings. They however, came across certain business challenges which they wanted to address since they were causing hindrances in achieving their goals. The Legacy PBX that they were using initially prevented them from streamlining their operations and failed to offer them a single centralised platform to handle calls. They also faced the problem of supervision, quality monitoring and comprehensive reporting. To resolve these challenges, they wanted a solution which could resolve these complications and enable them overcome the obstacles.

In reference to this, Mr. Lakshman M., Director, Techno Brain BPO ITES Limited says,"Our main objective is to promote and enhance outsourcing services by deriving the utility of African markets. With our well-developed Information and Communication Technology infrastructure, we aim at ensuring maximum protection for our clients' data. However, due to the lack of a robust and versatile technology, we confronted some business challenges which we wanted to be checked. The hardware solution that we were initially using did not allow us to secure data and fetch reports on our daily executions. There was also no way we could gauge the agent’s productivity. We were therefore in search of a solution that would provide us a unified platform for quality monitoring, supervision as well as handle calls. AMEYO from Drishti, suited our business needs as it offered us with features like Blended agents, Reporting, IVR, CRM and Voice Logger which helped us address our business obstacles and operate without any hassle”.

Gurpreet Singh, Business Manager - East Africa says,“The Kenyan economy is thriving, driving successful financial services and telecommunications firms. Kenya is rapidly becoming a regional economic hub, attracting both multi-national companies and non-governmental organisations to augment national champions. This growth has been built on economical and good quality labour, an attractive social environment and excellent connectivity with major world-wide hubs. As a result of this success, the BPO sector in Kenya is expanding rapidly with a large increase in the number of companies and seats. Therefore, working with local technological giants like Techno Brain BPO/ITES Kenya Ltd, increases your reach in the market across the continent and helps you attract customers both from within Kenya and across Africa.

Drishti provided Techno Brain BPO ITES Limited with the unique IVR workflows for each of their multiple processes. They were also benefitted with features like Reporting and Voice Logger. They were able to configure their own reports as well as view real-time and historical data. Recording conversations conducted between agents and customers limitlessly became feasible along with keeping a track on their day to day activities. Besides these advantages. AMEYO implemented a standalone solution for them inline with their requirements in the BPO industry.

About Techno Brain BPO / ITES: Techno Brain BPO / ITES Ltd. located at the hub of East Africa's business community in Nairobi, Kenya started its operations from October 2006.Techno Brain BPO / ITES combines world class Technology, Process Skills, Analytical Capabilities and Expertise to meet the clients’ requirements round the clock and provide a broad range of services using its global delivery platform. Techno Brain BPO / ITES provides integrated IT outsourcing services and solutions to many of the local and International companies that span over a wide range of domains including retail, insurance, mortgage, banking & financial services, healthcare, telecommunications, technology, travel and hospitality.

About AMEYO
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti
Drishti (drishti-soft.com) offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Techno Brain BPO/ITES Empowers its Business Process through AMEYO

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Press Office - Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution
Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)