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Jackson, MS, United States, 2013/04/15 - Bomgar, a leading provider of secure remote support solutions, announced its new Embedded Remote App Support technology, which enables remote screen sharing and support for Android and iOS apps - Bomgar.com.
• New Embedded Remote App Support technology allows support technicians to remotely access, view and perform actions within specific mobile apps.
• Bomgar’s software development kit (SDK) can be embedded into any Apple iOS or Android app to give support reps and developers comprehensive remote support functionality for their mobile apps.
The technology is delivered in a software development kit (SDK) that can be included in any Apple iOS or Android app by the app developer. Once Embedded Remote App Support is enabled, customers and employees can request remote support directly from an Android or iOS app, eliminating phone support and other less efficient methods of troubleshooting.
The Bomgar Remote Support Solution enables organizations to provide support to and from nearly any device or platform, no matter where support reps or end-users are located. Bomgar offers the most comprehensive set of features for remotely supporting smartphones and tablets, including Apple iOS, Android, Blackberry and Windows Mobile devices. Unfortunately, full remote viewing and control functionality are restricted on some mobile operating systems, including Apple iOS and various Android platforms. Embedded Remote App Support helps alleviate this issue by giving developers the ability to allow support professionals to fully access, view, and perform actions remotely within their own apps.
The SDK can enable the following features for support representatives:
• Remotely view the end-user’s screen within your own app;
• Perform custom special actions within your app;
• View system info specific to your app;
• Transfer files to and from your app’s local file store;
• Chat with the end-user, including canned messages.
“With more and more mobile devices in the workplace everyday, customers and employees are relying on and asking for help with their apps,” said Troy Harrison, VP of product management, Bomgar. “Our new Embedded Remote App Support technology gives support organizations and vendors the tools they need to fully support their own apps no matter where the end-user is located. And they can provide mobile device and app support from the same Bomgar solution they use to access and fix remote desktops, laptops, point-of-sale systems, switches, servers, routers and more.”
Bomgar will also be showcasing the new technology at HDI 2013 (booth #204) in Las Vegas, Nevada from April 16-19.
Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.