PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Aspect Software Named Galaxy Leader in Hypatia Study on Social Customer Service and Support - Aspect Software announced that Aspect Social has been positioned as a leader in the Hypatia Galaxy™ of 2013 Social Customer Service & Support Vendors by industry analyst and research firm Hypatia Research Group - HypatiaResearch.com / Aspect.com
Aspect Software Named Galaxy Leader in Hypatia Study on Social Customer Service and Support

 

NewswireToday - /newswire/ - Chelmsford, MA, United States, 2013/03/20 - Aspect Software announced that Aspect Social has been positioned as a leader in the Hypatia Galaxy™ of 2013 Social Customer Service & Support Vendors by industry analyst and research firm Hypatia Research Group - HypatiaResearch.com / Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Aspect Social® scores in the top 15 percent of social customer service and support vendors;
• Top vendors chosen for most comprehensive offering, innovative roadmap, clearly defined methodology and vision, as well as customer service & support services.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Aspect Social has been positioned as a leader in the Hypatia Galaxy™ of 2013 Social Customer Service & Support Vendors by industry analyst and research firm Hypatia Research Group as part of its latest report. The report is based on evaluations of 27 software vendors across 12 categories and survey of over 250 global executives responsible for purchase of social media software for customer service and support initiatives.

The study was conducted in response to a driving question organizations want to know: how to harness social media in order to supply superior customer service and support. According to the report, Aspect Social was one of only a few vendors to successfully integrate social interactions with contact center operations. Aspect’s multi-channel Unified IP platform for interaction management combines with the Aspect Social solution to facilitate customer service interactions across all touch-points. In addition to its integration capabilities, Aspect was placed as a Galaxy Leader due to its unique ability to supply consulting and service expertise through Aspect Education Service, Aspect Technical Service and Aspect Professional Services.

Leslie Ament, senior vice president, and principal analyst at Hypatia Research Group stated,"Organizations that adopt social media tools for customer service, combined with best practices for rules-based business process workflows, are empowered to utilize their social channels as decision support and customer engagement for value creation. Aspect’s offering scored highly because of its ability to align social network, online user-generated content, and social communities with comprehensive customer contact operations."

“Aspect’s position in the Hypatia Report demonstrates that Aspect is a visionary leader in today’s environment of continual customer communication, where customers decide the channel and methods of interaction,” said Chris Koziol, president and general manager, interaction management at Aspect. “While the report reflects our understanding of the social customer service and support environment, it also reflects our ability to deliver even greater value by being able to deploy contact center best practices within the application of social customer care. Aspect ensures that our customers can maximize their return on investment with world-class support and services who are experts in both technology and business process.”

For a copy of the Hypatia Galaxy of 2013 Social Customer Service & Support Vendors paper, visit revolutionary-relationships.com/downloads.

About Hypatia Research Group
Industry analyst and market research firm Hypatia Research Group (hypatiaresearch.com) delivers high impact market intelligence, industry benchmarking, best practice, and vendor selection research for how businesses use technology and service providers to capture, manage, analyze and apply customer and market intelligence to enhance performance and accelerate growth. Coverage includes: Customer Management (CRM), Business Intelligence, Advanced Analytics, Customer Analytics, Social Media, Text Analytics, Marketing Automation, Information Management, Customer Data Management/Data Quality and GRC. Since 2001, clients have relied on Hypatia for industry insight, expertise and independent market research for guidance in assessing various technology and service options.

About Aspect
Aspect’s (aspect.com) fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Aspect Software Named Galaxy Leader in Hypatia Study on Social Customer Service and Support

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

Western Cape Department of Transport & Public Works Improves Effectiveness of Critical Service Delivery with OpenText
Herc Rentals Selects Infor CloudSuite for Equipment Rental, HCM Systems
Oracle Buys Apiary
Xactly Introduces Commission Expense Forecasting Solution for Finance
LogiNext, a Jack Ma Funded Company Enters Indonesia's Booming Logistics Market
Noble Composer v11 Upgrades Agent Efficiency
RNSS Celebrates 20 Years As A SYSPRO Partner
NAKIVO Announces Support for vSphere 6.5 and Adds Skip Swap File in the Upcoming v7
SKECHERS Uses Oracle to Localize Assortments As They Grow Their Retail Presence
Metatron, Inc. Announces Strategic Move into the Areas of Mobile Encryption, and Virtual Reality for its Mobile Development Business
Belk, Hot Topic and Torrid Choose Oracle Retail Stores Solutions to Unify Brand Experiences
Infor Continues Significant Growth in Retail
Infinera Transforms Subsea Networks to Cloud Scale with New DTN-X Platforms
Crate and Barrel to Transform its Retail Experience in the Cloud with Infor
Ricardo Eletro Reduces Operational Cost by 40m Brazilian Reais per Month with Oracle Retail

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)