Drishti-Soft, a leading CIM technology innovator and Direct Channel Simbatech Kenya Ltd, enter into a business alliance. The latter is a leading Contact Center and Business Process Outsource provider throughout Africa. They also cater to the need of various well known multinational organisations in different sectors.
Sachin Bhatia, VP Business Development at Drishti, says,“With this partnership, we have been able to strengthen our hold in the African market wherein, AMEYO’s delivery has been improved furthermore. We are pleased to partner with this renowned organisation. Jointly, we will proceed towards our objective of delivering quality service to our customers.“
Speaking about the partnership, Rishi Jatania, Business Development Director, East Africa, speaks about the collaboration,“We being the leading Contact Centre and Business Process Outsourcing services provider throughout Africa, aim at reaching out to our customers so as to provide them with world class services. We provide a wide variety of business services to various prominent organizations, operating in different sectors. In order to smoothly execute our business operations, we chose AMEYO, as it is not just a complete CIM solution but is also cost efficient. AMEYO offers a powerful suite of features that are quintessential to a Contact Center or a BPO Service provider.”
Direct Channel Simbatech Kenya Ltd has switched to AMEYO due to its lower capital expenditure and its unparalleled capabilities in terms of extensibility and adaptability. With AMEYO, there was not much workforce needed and it gave us more productivity. In addition to this, it is an easily configurable solution and yields faster turnaround time.
About Direct Channel Simbatech Kenya Ltd
Direct channel is a leading contact center and Business Process Outsourcer provider throughout Africa. The company was started in 2001 and has seen phenomenal growth over the past 10 years, currently serving the needs of reputable multinational organisations in various sectors. Headquartered in johannesburg, the company has 5 contact centers across multiple locations in South Africa.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti (drishti-soft.com) offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.