Based on its recent analysis of the Customer Experience Monitoring (CEM) market, Frost & Sullivan recognises Polystar with the 2012 Global Customer Value Enhancement Award. Polystar has been in the front line of providing world-class solutions catering to service assurance, monitoring and testing customer experience for mobile, fixed and converged networks.
In presenting this award, Frost & Sullivan commends Polystar for demonstrating excellence in implementing strategies that have proactively created value for its customers. This award recognises the company's inordinate focus on providing cutting edge solutions and enhancing the value that its customers receive, leading to improved customer retention and ultimately customer base expansion.
"A strong focus on service assurance, technology innovation and a state-of-the-art product portfolio that monitors end-user experience has enabled Polystar to successfully cater to the needs of SPs and NEMs," noted Frost & Sullivan Programme Manager Olga Yashkova. "Polystar's comprehensive product portfolio maintains an excellent balance between legacy and next-generation voice and data services that are in great demand due to today's hybrid networks. The company's solutions are known for their integrated real-time data collection capabilities, coupled with high-level business intelligence applications. Polystar's product portfolio provides operators not only with the comprehensive view of their networks and analytics on individual subscriber behavior, but actionable business intelligence operators need to remain competitive."
Polystar has three unique flagship products: the Jupiter application suite and the OSIX non-intrusive probe system address service and network assurance needs of their customers, while Solver is a high-performance load, stress and feature test tool for all types of telecommunications networks.
Telecom operators leverage the Jupiter application suite to gain a holistic view of the different KPIs related to the customers' experience. Jupiter delivers a three-dimensional view of performance data including VIP customer, device and network information. It grants users access to all possible perspectives, from a helicopter view, giving the snapshots of the network and service performance all the way down to each individual subscriber in the network. The seamless drill-down into OSIX enables real-time network monitoring, troubleshooting and in-depth network investigation. By linking OSIX with Jupiter, Polystar offers an end-to-end Customer Experience Management solution.
One of the ways Polystar delivers customer value is by consistently offering high-quality products and solutions that evolve in tandem with emerging technological needs and trends. For instance, in September 2012, the company introduced release 4.7 of its network monitoring solutions and Customer Experience Management. This release demonstrated the company's continued focus on LTE coupled with advanced subscriber and mobile data traffic analysis that utilises flexible dashboards. "This release addresses operator concerns about the burgeoning foot-print of monitoring systems," remarked Yashkova. "It maximises performance, optimises data monitoring and illuminates the need for multiple additional tools for operators."
Another instance of Polystar's unique products evolving to suit client needs include the update of Solver with Voice over LTE (VoLTE) testing capabilities, in late 2011. "VoLTE is expected to be the leading technology of the 4G networks judging by the interest exhibited by most SPs and NEMs," stated Yashkova. "By adding the VoLTE feature to release 4.11 of its Solver product line, Polystar equips its customers with efficient voice testing capability and ensures 4G voice quality monitoring in their laboratories and live networks."
To more effectively reach its ever-expanding international client base, the company has been continuously strengthening its global presence. Polystar now has over 100 service assurance and network monitoring customers across over 50 countries.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
Polystar is the premier supplier of Service Assurance, Network Monitoring and Test Solutions to leading telecom operators, service providers and network equipment manufacturers around the globe. Polystar's innovative product portfolio supports the complete lifecycle of new services and technologies - from design, pre-deployment verification and stress-testing, through roll-out, down to network assurance and service management of in-service mobile, fixed, IP or converged networks. Polystar is recognised as one of the fastest-growing companies in Sweden. Since its establishment in Stockholm in 1983, it has experienced a continuous and sustainable growth, and evolved to a global presence, serving its customers in over 50 countries.
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