That annoying drip, drip, drip in the shower, that you’ve been meaning to get fixed, has suddenly turned into a gushing stream. Unfortunately it’s 2 AM and you barely know how to turn off the water so you start calling plumbers, wondering how you’re going to shower for that important 8 AM meeting the next morning.
As you start making calls you enter the shadowy world of voicemail oblivion, where a toneless voice tells you to describe your problem and someone will call you back and dispatch a technician to take care of it (maybe in the next 24 hours, maybe not...) Or you might reach a real live answering service only to be told that someone will respond SOMETIME during regular business hours the next day.
Hub Plumbing and Mechanical of Boston, in it’s ongoing quest to revolutionize the plumbing business, has introduced REAL 24 service, with fully-licensed technicians ready to respond to plumbing emergencies any hour of the day or night, every day of the year. The live dispatcher that answers your call internally can evaluate your plumbing problem and provide immediate service, or schedule service at the customer’s convenience.
Dedicated 2nd and 3rd shift night dispatchers internally handle all calls at Hub Plumbing, not an answering service. The difference between the two enables Hub to get real-time info on the customer 24/7 to expedite the call as efficiently as possible.
Note’s John Wood, Hub Plumbing’s founder and CEO, “At Hub, our business model is based on feedback from our customers, as well as experiences that we have encountered both as consumers and professionals. Not being able to contact a real person for immediate service is a universal problem. Our team approach has led us to institute programs in response, such as our REAL 24 service response network, and our Red Carpet program.”
In addition, Hub Plumbing has outfitted a fleet of plumbing and mechanical “supertrucks," that are rolling warehouses with an enormous inventory, ready to fulfill every plumbing, heating and mechanical need at any time of the day, every day of the year for both residential and commercial customers.
Creating customer confidence
“As a result of these efforts,” adds Wood, “we’ve become the ‘cleanup’ company. We respond when others don’t, even someone’s ‘regular’ plumbers, and we wind up earning a customer that stays with us from then on. We know that people become really frustrated and irritated when a company that they've spent thousands of dollars with in the past doesn't respond when it's most important to the customer. At that point, they call Hub Plumbing, we answer, save the day, and gain a loyal customer.”
The customers' right to safety and professionalism is Hub Plumbing's #1 priority. For added peace of mind, background checks and random drug screenings are conducted on all Hub technicians, which ensures customer confidence in the reliability of service providers regardless of the day or hour that they are dispatched to the customer's residence or place of business.
About Hub Plumbing
Hub Plumbing & Mechanical takes the plumbing industry to the next level, utilizing a professional, friendly, customer-centered approach. In addition to protecting your floors with red carpet, Hub’s experienced plumbers also cover their work boots with stain-resistant boot covers, wear ID badges for security purposes, and arrive on time and smartly dressed in crisp, clean uniforms.
The company does not charge by the hour, but by the specific project. Hub Plumbing & Mechanical is available 24 hours a day and 7 seven days a week to provide immediate access and peace of mind.
Hub Plumbing & Mechanical was established in 1999 and now includes a staff of 11 full time employees. This full service plumbing company assists residential and commercial customers with code violations, sewer/drain clogs, garbage disposals, water heaters, water filtration, steam and hot water boilers, thermostats, leaky faucets, tub valves, gas pipes, appliance installation, and outside hose faucets.
Hub Plumbing & Mechanical Inc. is located at 1444 Dorchester Avenue, Boston, MA.