Altitude Software, a global leader in contact center technology, has released a new white paper to provide guidance on technology-enabled changes in the contact center that can help organizations respond to critical shifts in customer behavior.
The surveys and research available for major markets worldwide make it clear that customer satisfaction indexes haven't really improved for most industries over the last ten years. In fact, they have only kept steady or even declined. "The art of customer satisfaction has not become any easier to master in the past decade" remarks Miguel Lopes, Executive Marketing Vice President at Altitude Software. "In our new world of transparency, of interconnected people, technology continually disrupts the way companies relate to customers, and costumers are growing more powerful."
Altitude Software's new White Paper "Seven Customer Contact Trends Through 2015" aims to provide guidance on the technology-enabled trends that can help companies improve contact center's ability to deal with this changing reality, better serve customers and improve business.
These key trends are the building blocks of an agenda for technology-driven change in the contact center. This perspective comes from Altitude Software's 20 years of creating the future as a leading vendor of unified customer interactions solutions.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]altitude.com.