NewVoiceMedia, the leading provider of true cloud contact centre and voice solutions, has been awarded a place on the UK government’s G-Cloud ii framework for specialist cloud services hosting.
G-Cloud ii is an expansion of the G-Cloud service launched by the Cabinet Office in February 2012. The second iteration of the programme went live on 26 October 2012 and now offers 3,000 services from 458 IT suppliers.
The programme underpins a cloud-first approach by the UK government that fundamentally changes the way public sector organisations procure and operate information technology to improve services and work more effectively for the public. With a catalogued list of suppliers, it simplifies the procurement process and provides easy access to approved cloud technologies and providers.
Acceptance into the programme qualifies NewVoiceMedia as a trusted provider of Software as a Service (SaaS) technology and will enable the company to supply to the UK public sector, who will in turn benefit from lower costs, reduced procurement times, a simplified tendering process and a genuinely open and competitive marketplace.
ContactWorld by NewVoiceMedia is an enterprise-class contact centre, delivered via a true multi-tenant cloud architecture. It leverages the cloud to provide complex data driven routing of calls so they are delivered to the correct agents. The solution provides them with the technology and information to resolve more enquiries first time, resulting in a more rewarding interaction between agents and customers.
According to a statement by the Cabinet Office, there were 99 purchases of IT services through the G-Cloud’s ‘CloudStore’ within its first eight months of operation. This totaled more than £2.2 million, of which 70% was with small and medium-sized enterprises (SMEs).
“With NewVoiceMedia joining the G-Cloud framework, the UK public sector can now deliver outstanding customer service via the cloud”, comments Jonathan Gale, NewVoiceMedia CEO.
“As a company, we set out to lead the way, looking across the cloud market as a whole. We are delighted that the government is encouraging businesses to utilise cloud technology, which will transform the sector and allow faster and broader adoption of cloud services”.
Based in Basingstoke, NewVoiceMedia currently serves customers in 30 countries on five continents, including Citizens Advice Bureau, BT, Royal Mail and Willow Park Housing.