Prisha Pearls is an online pearl and jewellery store in the country. They deal in their own line of handmade jewellery, where precious and semi-precious gemstones are used. Being an ecommerce industry, they are required to interact with huge number of customers day in and day out. In order to execute their operations smoothly, they have chosen AMEYO, as the appropriate contact center technology for themselves.
Girisha R, Area Sales Manager, Drishti-Soft, says,"Prisha Pearl is an esteemed customer of Drishti. I consider this assignment as an achievement as the standard of quality envisaged from Prisha Pearl is undoubtedly the best. Despite of having choices in the industry from freeware to premium solutions and brands, the client was convinced to start their operations with AMEYO which is built on an SOA architecture. AMEYO has offered a wide option to integrate with their 3rd party application as well as their homegrown V Tiger CRM. Drishti's AMEYO catered to their business goals which they espoused as the apt technology for their business".
They run an inbound process wherein they receive large volume of calls. These calls are of high value as they carry customer enquiries about gold prices and other schemes. Hence, they hunted for a solution that would enable them monitor calls and agent performance. The PBX, which they were using initially, did not allow them any kind of reporting or customisation. They wanted to address their customers with prompt deliveries so as to attain customer satisfaction.
In reference to this, Sailesh Agarwal, Director, Prisha Pearl, says “We being an online jewellery store in the country, aim at reaching out to our valuable customers. We were therefore in requirement of a technology, that could help us in apprising our customers about our new designer jewelleries and also for promoting our new schemes and benefits to prospects. It’s unique features like the Voice Logger and the skill-based routing allowed us to keep a record of the customer-agent interaction and also redirect the former to the respective departments thereby uplifting customer satisfaction. Drishti’s AMEYO suited our needs and provided us with the best Customer Interaction Management (CIM) that enabled us in executing our business operations smoothly.”
The AMEYO solution by Drishti, offered them all the benefits of an efficient call centre. With the help of the Predictive Dialing, automation of calls were possible which increased agent productivity. The skill based routing directed the customers to the respective departments thereby checking the wait time. AMEYO’s Voice Logger, offered them the possibility of recording the interaction between the customers and the agent which allowed them monitor the latter’s performance. AMEYO’s unique features alleviated the hassles in their business and assisted Prisha Pearl execute their business operations smoothly.
About Prisha Pearl
Prisha Pearls is an online pearl and jewellery store in the country. They bring in unusual designs and style with great attention to fine details. They have their own line of handmade jewellery, where precious and semi-precious gemstones are used. Most of their jewellery is limited edition and they do not mass produce. This gives their customers a feeling of exclusivity.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti (drishti-soft.com) offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.