Sunteck Realty Ltd is one of India’s most promising real estate developments that chiefly focuses on the expansion of ultra premium and luxury residential properties. Its development activities include multi-unit apartment buildings, block re-developments, planned communities and commercial spaces. Being a commercial hub they aim at expanding their operations far and wide. To achieve these goals, they resorted to Ameyo, a complete CIM, as their paramount technology.
The real estate giants needed a solution that could manage their inbound calls as they wanted a record of the operations being executed day in and day out. Besides this, they had business requirements such as customizing their CRM, after office hour configuration and an integrated and designed IVR.
Jogesh Nair, GM, Marketing, opines,"Ameyo enabled us to implement a customized business strategy that delivered significant increase in our business productivity. The solution was flexible as well as responsive thereby simplifying processes for us. The user-friendliness of their technology and support of their team makes Drishti a right technology partner for a demanding business like ours."
Sunteck was offered help by Ameyo to fulfill their business constraints. They were now able to manage calls with the advanced IVR as it could gauge events and the interaction conducted between an agent and a customer and also re-direct the latter to the respective departments for a quick query resolution. It also enabled them keep a track on their call volume ratio. Thus, Ameyo has uplifted their business strategy and assisted them in the expansion of their business farther.
About Sunteck Realty
The company started its real-estate operations under the brand ‘Sunteck’in the year 2000 as a ‘Grade A’ Corporate Business Centre service provider. T he company created an enviable rental portfolio by servicing Fortune 500 & Indian Blue Chip companies by providing plug and play offices to these companies who wanted to set-up offices in India. They are a renowned premium luxury residential segment.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.