ESII, SAS, the French leader in customer flow management which this year celebrates its 30th anniversary, presents the management of the patient journey, a comprehensive solution of queuing management and easily integrated into the existing organization.
Reception services (consultation, admission ...) are indeed a showcase for institutions as they are the first contact with patients and an entry point to other benefits (operating rooms, laboratories ...).
In this context, the quality of care is essential. Our tools allow you to know precisely the activity and reduce waiting times (dashboards, real-time monitoring, statistics ...). Our systems simplify the patient's journey, from making appointments until discharge. The patient is identified and oriented automatically at various stages through one single ticket.
The services concerned are immediately informed of the presence of visitors with or without appointment. Registration is fast and reception is prepared and personalized.
The solution is suitable for doctors to help them manage appointments and to limit the not-kept appointments. At any time, they are aware of present patients, their identity and the reason for their visit.
This management allows to improve the level of satisfaction, to respect the anonymity while reducing costs and enabling traceability.
Our unique and innovative solutions meet the requirements of the certification process conducted by the Government Health Agency and combine a high reception quality with existing organization within the health facility.
More than 300 hospitals around the world are equipped with our queuing management solutions (Andover Hospital - United Kingdom, Avignon Hospital, Cochin Hospital (AP-HP) - Paris, Nancy-Brabois Hospital, Val d'Aurelle Clinic, Ste Anne Military Hospital, Main Hospital Institut Pasteur, Dakar- Senegal, Hospital del Corazon Sacrat, General Lab - Spain, Kluang Specialist Hospital, Johor Bahru - Malaysia, SRI Bergen Hospital, Oslo, Lillestrom - Norway ...)
ESII (esii.com) provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.
ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 10 000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with additional offices in Créteil, near Paris and Vitré for the Western region.
ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, Cameo™ and eDiseo™ are trademarks of ESII.